Airport Taxi Dispatch Supervisor

ABM Industries; New York (NY); On-site; USD 33,000 - 48,000; Full time

Job summary

ABM Industries at JFK Airport seeks a Taxi Field Supervisor to lead taxi dispatch operations, supervise Taxi Dispatchers, and ensure safe, efficient movement of passengers and cabs while upholding customer service standards.

You will monitor daily operations, address driver and customer concerns, enforce TLC rules, coordinate with Port Authority Police and other agencies, and complete shift and incident reports. A valid driver\'s license and flexible hours are required.

Qualifications

• Supervisory/lead/dispatch/airport operations experience preferred.
• Strong leadership, communication, customer service, conflict-resolution.
• Ability to work in a fast-paced, high-volume environment.
• Strong attention to detail and accurate reports.
• Ability to use tablets, two-way radios, and other operational equipment.
• Valid driver's license required.
• Flexible schedule, including weekends, holidays, evenings, and overnight shifts.

Responsibilities

• Supervise Taxi Dispatchers and staff daily.
• Conduct shift calls, attendance, safety checks, staffing, and briefings.
• Maintain staffing levels at posts.
• Train and coach staff on procedures and regulations.
• Maintain taxi queues, staging areas, and loading areas.
• Assist customers with procedures, fares, meter rates, and questions.
• Monitor terminals and taxi stands for unsafe activity.
• Enforce TLC rules and regulations.
• Work with Port Authority Police and other agencies.
• Respond to operational issues and incidents.
• Complete shift and incident reports and logs.
• Drive company vehicles between terminals and locations.
• Perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Conflict resolution

Attention to detail

Flexible schedule

Driver's license

Team supervision

Operational awareness

Tools

Tablets

Two-way radios

Job description

ABM Industries at JFK Airport seeks a Taxi Field Supervisor to lead taxi dispatch operations, supervise Taxi Dispatchers, and ensure safe, efficient movement of passengers and cabs while upholding customer service standards.

You will monitor daily operations, address driver and customer concerns, enforce TLC rules, coordinate with Port Authority Police and other agencies, and complete shift and incident reports. A valid driver\'s license and flexible hours are required.