Airport Taxi Dispatch Manager & Ops Leader

U Street Parking, Inc.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

U Street Parking, Inc. in Queens, NY seeks a Taxi Dispatch Area Operations Manager to oversee daily taxi dispatch operations at assigned airport locations, lead staff, and ensure compliance with company, client, and airport requirements.

The ideal candidate has 3–5 years in operations management, strong Excel skills, and proven people leadership; the role demands planning, budgeting, and collaboration across teams.

Qualifications

• 3–5 years of operations management experience, preferably in airport or transportation.
• At least 2 years of people management experience.
• Proficient in Microsoft Excel, including formulas and PivotTables.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Budgeting, operational reporting, and workforce management experience preferred.
• Airport or transportation operations experience preferred.

Responsibilities

• Overseeing day-to-day taxi dispatch operations, including staff management and workflow optimization.
• Coaching and directing supervisors and frontline employees.
• Monitoring employee performance, attendance, scheduling, and staffing needs.
• Implementing policies and procedures to improve efficiency and productivity.
• Collaborating with internal teams to achieve company goals and operational targets.
• Monitoring and analyzing operational performance and recommending improvements.
• Managing taxi and passenger flow to support efficient airport operations.
• Ensuring compliance with applicable airport regulations, company policies, contractual requirements, and quality standards.
• Managing budgets and resource allocation effectively.
• Monitoring labor costs and identifying cost-saving opportunities.
• Handling escalated client, customer, passenger, and driver concerns.
• Maintaining positive relationships with clients and airport representatives.
• Preparing and submitting monthly operational reports.
• Using Microsoft Excel to track staffing, operational performance, schedules, labor hours, and other key metrics.
• Partnership with Human Resources on employee relations, performance management, disciplinary matters, and staffing needs.

Skills

People management

Leadership

Communication

Problem-solving

Multitasking

Tools

Microsoft Excel

PivotTables

Job description

U Street Parking, Inc. in Queens, NY seeks a Taxi Dispatch Area Operations Manager to oversee daily taxi dispatch operations at assigned airport locations, lead staff, and ensure compliance with company, client, and airport requirements.

The ideal candidate has 3–5 years in operations management, strong Excel skills, and proven people leadership; the role demands planning, budgeting, and collaboration across teams.