Airport Bus Supervisor (Shuttle) - F/T - JFK

ERMC Aviation; New York (NY); On-site; USD 34,000 - 49,000; Full time

Job summary

ERMC Aviation in Jamaica, NY is seeking a Bus Supervisor to oversee daily shuttle operations, supervise drivers, and ensure safe, reliable transportation for passengers and employees. This role directly supervises field staff and coordinates with dispatch to maintain service quality.

The ideal candidate will have 2-3 years of supervisory experience in transportation, a valid CDL, strong leadership, and excellent communication.

Qualifications

• High school diploma or equivalent.
• 2-3 years of supervisory experience in transportation, logistics, or related field.
• Valid CDL driver's license with acceptable driving record.
• Strong leadership, communication, and decision-making skills.
• Ability to work in a fast-paced, safety-sensitive environment.
• Ability to remain calm and professional during emergencies or high-pressure situations.
• Basic computer skills (email, reports, scheduling systems).

Responsibilities

• Supervise daily field operations of shuttle bus services to ensure safe and efficient transportation.
• Monitor driver performance, attendance, and policy compliance.
• Ensure on-time service delivery and proper route coverage.
• Conduct routine observations of employees, equipment, and work areas.
• Respond to operational incidents, accidents, and service disruptions per protocol.
• Prepare incident reports and shift reports and other operational documentation.
• Communicate effectively with dispatch, management, and client representatives.
• Provide coaching and support to drivers and field personnel.
• Enforce safety standards and regulatory compliance.
• Assist with staffing coverage, shift assignments, and operational adjustments.
• Monitor passenger service interactions and address concerns professionally.
• Participate in safety meetings and training sessions.

Skills

Leadership

Communication

Decision-making

Problem solving

Calm under pressure

Basic computer skills

Education

High school diploma or equivalent

CDL driver's license

Tools

Dispatch software

Fleet management systems

Scheduling systems

Job description

Date

Tuesday, October 20, 2026

City

Jamaica

State

New York

Base Pay Rate:

$ 30.00

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Position Summary

The BusSupervisor is responsible for overseeing daily shuttle bus operations, ensuring safe, efficient, and reliable transportation services for passengers and employees. This role provides direct supervision of drivers and field staff, monitors service performance, ensures compliance with company policies and safety regulations, and responds to operational incidents in real time.

The Field Supervisor serves as the primary point of contact in the field and is responsible for maintaining professional customer service standards while supporting operational continuity.

Key Responsibilities

• Supervise daily field operations of shuttle bus services to ensure safe and efficient transportation.
• Monitor driver performance, attendance, and adherence to company policies and safety procedures.
• Ensure on-time service delivery and proper route coverage.
• Conduct routine observations/inspections of employees, equipment, and work areas
• Conduct fueling or assign fueling responsibilities while on shift
• Respond to operational incidents, accidents, and service disruptions in accordance with company protocols.
• Complete incident reports, shift reports, and operational documentation accurately and timely.
• Communicate effectively with dispatch, management, and client representatives.
• Provide coaching, direction, and support to drivers and field personnel.
• Enforce safety standards, company policies, and regulatory compliance requirements.
• Assist with staffing coverage, shift assignments, and operational adjustments as needed.
• Monitor customer service interactions and address passenger concerns professionally.
• Participate in safety meetings, training sessions, and operational briefings.

Minimum Qualifications

• High school diploma or equivalent required
• Minimum 2-3 years of supervisory experience in transportation, logistics, or related field preferred
• Valid CDL driver's license with acceptable driving record
• Strong leadership, communication, and decision-making skills
• Ability to work in a fast-paced, safety-sensitive environment
• Ability to remain calm and professional during emergencies or high-pressure situations
• Basic computer skills (email, reports, scheduling systems)

Preferred Qualifications

• Experience in bus shuttle, transportation, airport, or logistics operations
• Knowledge of safety regulations and transportation procedures
• Experience handling incident investigations and reporting
• Bilingual skills (preferred but not required)
• Familiarity with dispatch or fleet management systems

Working Conditions

• Primarily field-based position requiring frequent movement between operational locations
• Exposure to outdoor weather conditions
• May require standing, walking, and climbing in and out of vehicles for extended periods
• Must be available for emergency response and operational support as needed