Airport Shuttle Operations Supervisor (CDL A/B) 24/7

ABM Industries; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Benefits package

24/7 operation support

Overnight and weekend shifts

Job summary

ABM Industries is seeking an Airport Shuttle Supervisor to coordinate, execute, and report daily shuttle operations, directing Bus Operators and Fueler/Cleaners to deliver safe, reliable service. The role requires CDL A/B with Passenger Endorsement, prior dispatch and supervisory experience, and strong customer service.

Based in New York, the shift pattern is 24 hours with possible overnights and weekends. You will monitor performance, complete daily reports, maintain communications with

Qualifications

• Must have a valid CDL A/B with Passenger Endorsement at time of application.
• Previous dispatch and supervisory experience required.
• Customer Service experience required.
• 1 year of similar work experience.
• Able to work flexible shifts including overnights and weekends.

Responsibilities

• Conducts quality improvement inspections within assigned areas.
• Ensures safety and satisfaction levels are meeting and/or exceeding expectations.
• Assures the highest quality of customer satisfaction.
• Provides guidance to Bus Operators and Fueler/Cleaners
• Monitor the rotation of buses in service.
• Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
• Leads and participates in a team to ensure the successful operation of the shuttle bus service.
• Complete daily operational reports
• Report performance issues to Management
• Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.

Skills

Customer service

Dispatch experience

Team leadership

Supervisory experience

Flexible shifts

Job description

ABM Industries is seeking an Airport Shuttle Supervisor to coordinate, execute, and report daily shuttle operations, directing Bus Operators and Fueler/Cleaners to deliver safe, reliable service. The role requires CDL A/B with Passenger Endorsement, prior dispatch and supervisory experience, and strong customer service.

Based in New York, the shift pattern is 24 hours with possible overnights and weekends. You will monitor performance, complete daily reports, maintain communications with