Taxi Field Supervisor

ABM Industries; New York (NY); On-site; USD 33,000 - 48,000; Full time

Job summary

ABM Industries at JFK Airport seeks a Taxi Field Supervisor to lead taxi dispatch operations, supervise Taxi Dispatchers, and ensure safe, efficient movement of passengers and cabs while upholding customer service standards.

You will monitor daily operations, address driver and customer concerns, enforce TLC rules, coordinate with Port Authority Police and other agencies, and complete shift and incident reports. A valid driver\'s license and flexible hours are required.

Qualifications

• Supervisory/lead/dispatch/airport operations experience preferred.
• Strong leadership, communication, customer service, conflict-resolution.
• Ability to work in a fast-paced, high-volume environment.
• Strong attention to detail and accurate reports.
• Ability to use tablets, two-way radios, and other operational equipment.
• Valid driver's license required.
• Flexible schedule, including weekends, holidays, evenings, and overnight shifts.

Responsibilities

• Supervise Taxi Dispatchers and staff daily.
• Conduct shift calls, attendance, safety checks, staffing, and briefings.
• Maintain staffing levels at posts.
• Train and coach staff on procedures and regulations.
• Maintain taxi queues, staging areas, and loading areas.
• Assist customers with procedures, fares, meter rates, and questions.
• Monitor terminals and taxi stands for unsafe activity.
• Enforce TLC rules and regulations.
• Work with Port Authority Police and other agencies.
• Respond to operational issues and incidents.
• Complete shift and incident reports and logs.
• Drive company vehicles between terminals and locations.
• Perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Conflict resolution

Attention to detail

Flexible schedule

Driver's license

Team supervision

Operational awareness

Tools

Tablets

Two-way radios

Job description

Overview

The Taxi Field Supervisor provides front-line leadership for taxi dispatch operations at JFK Airport, ensuring the safe and efficient movement of passengers and taxicabs while delivering a high level of customer service. This position supervises Taxi Dispatchers, monitors daily operations, addresses customer and driver concerns, and ensures compliance with airport, company, and Taxi & Limousine Commission (TLC) requirements.

Pay: $29.39 per hour.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities

• Supervise and provide daily direction to Taxi Dispatchers and assigned staff.
• Conduct shift roll calls, attendance and safety checks, staffing assignments, and operational briefings.
• Ensure appropriate staffing levels are maintained at assigned posts.
• Train and coach new and existing employees on procedures, safety, customer service, and applicable regulations.
• Maintain an orderly and efficient flow of passengers and taxicabs, including taxi queues, staging, and loading areas.
• Assist customers with taxi procedures, fares, meter rates, and transportation-related questions.
• Monitor terminals, taxi stands, and holding areas for unsafe, suspicious, or unauthorized activity.
• Prevent unauthorized customer solicitation and address violations according to established procedures.
• Maintain knowledge of and enforce applicable NYC Taxi & Limousine Commission (TLC) rules and regulations.
• Work cooperatively with Port Authority Police, airport personnel, TLC representatives, and other authorized agencies.
• Respond to operational issues, customer concerns, employee matters, accidents, and safety incidents.
• Complete required shift reports, operational logs, incident reports, and accident/injury documentation.
• Drive company vehicles between terminals and other airport locations as required.
• Perform other duties as assigned based on operational needs

Qualifications

• Previous supervisory, lead, dispatch, transportation, airport operations, customer service, or similar operational experience preferred.
• Strong leadership, communication, customer service, and conflict-resolution skills.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong attention to detail and ability to complete accurate reports and documentation.
• Ability to use tablets, two-way radios, and other operational equipment.
• Valid driver's license required to operate company vehicles.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and/or overnight shifts as needed.

Physical Requirements

• Ability to stand and walk for the majority of the shift.
• Ability to climb stairs and lift or carry items weighing up to 50 pounds.
• Ability to work outdoors for extended periods and in varying weather conditions.
• Ability to safely perform routine and emergency duties requiring moderate physical activity.

REQNUMBER: 170452

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.