Airport Station Operations Lead | Customer Experience & Safety

Alaska Airlines; San Diego (CA); On-site; USD 95,000 - 143,000; Full time

Benefits offered by this job

Free stand-by travel privileges

Comprehensive well-being programs

Generous 401k match

Annual bonus

Generous holiday and paid time off

Job summary

Alaska Airlines is seeking a Duty Manager of Station Operations to own the shift, execute strategy, and deliver a superior guest experience across Alaska Airlines and Hawaiian Airlines. You will lead Customer Service Agents and Ramp Service Agents, ensuring safety, productivity, and high service standards.

As a people leader, you will prioritize operations, manage cross-functional relationships, and drive performance while maintaining compliance with regulations and company policies.

Qualifications

• 5 years of customer service or station experience with passenger service, station ops, and related duties.
• 2 years of leadership experience.
• Bachelor’s degree or 2 years of relevant training/experience in lieu of degree.
• Excellent written and verbal communication to enhance customer and employee satisfaction.
• Strong interpersonal skills and ability to drive cross-functional outcomes.

Responsibilities

• Oversee all station operations during designated shift and manage priority setting for the team.
• Make decisions on customer service, ticketing, baggage handling, security, and ramp activities.
• Coordinate with Maintenance, Flight Ops, Inflight, and SOC on passenger and on-time performance impacts.
• Lead a team of Customer Service Agents (and Ramp Service Agents where applicable).
• Monitor vendor productivity and provide feedback on performance.
• Develop the team through performance management and delegation for growth.
• Supervise labor contract administration.
• Foster a culture of safety, accountability, and remarkable service.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Cross-functional collaboration

Time management

Safety compliance

Education

Bachelor’s degree

High school diploma or equivalent

Tools

Sabre/Image

Microsoft Office

Job description

Alaska Airlines is seeking a Duty Manager of Station Operations to own the shift, execute strategy, and deliver a superior guest experience across Alaska Airlines and Hawaiian Airlines. You will lead Customer Service Agents and Ramp Service Agents, ensuring safety, productivity, and high service standards.

As a people leader, you will prioritize operations, manage cross-functional relationships, and drive performance while maintaining compliance with regulations and company policies.