Airport Station Manager: Lead Operations & Safety

inMy Jet; Pennsylvania; Sur place; USD 44 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health, vision and dental insurance

401(k) Savings Plan with company match

Paid sick leave

Vested vacation hours

NRSA travel privileges

Résumé du poste

Contour Airlines is seeking a Station Manager at Altoona Blair County Airport. You will lead and coordinate all aspects of airport operations including ticket counter, gate, baggage, and ramp functions, ensuring safety and on-time performance.

You will supervise Cross-Utilized Airport Agents and maintain regulatory compliance while delivering exceptional customer service. The role requires strong leadership, communication, and problem-solving skills, plus ability to manage irregular operations

Qualifications

• Be at least 23 years of age.
• Authorized to work in the United States.
• Must be able to pass a DOT required pre-employment drug screen and background checks.
• Experience with Microsoft Office 365, Excel, Word, Outlook is preferred.

Responsabilités

• Oversee day-to-day station operations, ensuring safety, regulatory compliance, and on-time performance.
• Lead, supervise, and support Cross-Utilized Airport Agents, including scheduling, training, coaching, performance management, and corrective action.
• Interact with passengers, flight crews, ground handling staff, and vendors to ensure exceptional customer service.
• Perform and oversee ticket counter, gate, baggage, and ramp duties, including check-in, re-booking, boarding, baggage handling, and special service requests.
• Marshal, tow, pushback, and deice aircraft while maintaining ramp safety and GSE integrity.
• Conduct investigations of operational incidents and prepare reports, implementing corrective actions.
• Respond to irregular operations (IROPs) to minimize customer disruption.

Connaissances

Leadership

Team supervision

Customer service

Communication

Organizational skills

Attention to detail

Microsoft Office

Formation

High school diploma or GED

Outils

Microsoft Office 365

Description du poste

Contour Airlines is seeking a Station Manager at Altoona Blair County Airport. You will lead and coordinate all aspects of airport operations including ticket counter, gate, baggage, and ramp functions, ensuring safety and on-time performance.

You will supervise Cross-Utilized Airport Agents and maintain regulatory compliance while delivering exceptional customer service. The role requires strong leadership, communication, and problem-solving skills, plus ability to manage irregular operations