Airport Service Ambassador — Member Experience

Fountain; SeaTac (WA); On-site; USD 26,424 - 37,634; Full time

Benefits offered by this job

Benefits package available for eligible employees

Job summary

Fountain is looking for a Member Experience/Service Ambassador in SeaTac, WA. This role involves delivering top-notch service for CLEAR members and travelers by greeting passengers, verifying membership and identification, and resolving issues. Candidates should have a service mindset, clear communication skills, and 1+ years of client-facing customer service experience. Open availability for shifts is required, and benefits are available for eligible employees.

Qualifications

• 18 years of age or older.
• 1+ years of client-facing customer service experience.
• Open availability for shifts, including weekends/holidays.
• Able to stand for up to 8 hours per day.
• Successful completion of airport badging and government screening.

Responsibilities

• Provide warm, proactive assistance in the CLEAR lanes.
• Welcome and verify CLEAR Members.
• Triage and resolve member concerns.
• Ensure lane readiness and guide smooth member flow.
• Share information about CLEAR benefits and services.

Skills

Service Mindset

Clear Communication

Problem Solver

Team Player

Tech Comfortable

Education

High school diploma or GED

Job description

Fountain is looking for a Member Experience/Service Ambassador in SeaTac, WA. This role involves delivering top-notch service for CLEAR members and travelers by greeting passengers, verifying membership and identification, and resolving issues. Candidates should have a service mindset, clear communication skills, and 1+ years of client-facing customer service experience. Open availability for shifts is required, and benefits are available for eligible employees.