Airport Server: Fast-Paced Guest Service Pro

Dufry AG; Phoenix (AZ); On-site; USD 1,632,456 - 2,066,400; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

Job summary

HMSHost is seeking a Guest Services Associate at the Phoenix airport location to take, input, and deliver food and beverage orders, ensuring timely service in a high-volume environment. You will check back with guests, maintain station cleanliness, and handle payments while following company policies.

Requirements include state minimum age for alcohol service and at least 6 months of serving experience in a fast-paced setting.

Qualifications

• Must meet state minimum age for serving alcoholic beverages.
• Requires at least 6 months of closely related serving experience, work experience in high volume or fast casual dining restaurant environment preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
• Requires the ability to lift and/or move up to 20 lbs.
• Requires the ability to walk, bend, twist, and stand to perform normal job functions.
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers.

Responsibilities

• Takes food and beverage orders, places orders, delivers orders, checks back after delivery of food to ensure guest satisfaction, observes guests to respond to any additional needs.
• Maintains table appearance by pre-bussing, checks drink levels, removes clutter and provides adequate napkins, etc
• Present check for payment and provides change as needed
• Follows HMSHost customer service, adult beverage and cash handling policies and procedures
• Keeps station clean, sets up and takes down station tables appropriately

Skills

6 months serving experience

customer service

ability to lift 20 lbs

Job description

HMSHost is seeking a Guest Services Associate at the Phoenix airport location to take, input, and deliver food and beverage orders, ensuring timely service in a high-volume environment. You will check back with guests, maintain station cleanliness, and handle payments while following company policies.

Requirements include state minimum age for alcohol service and at least 6 months of serving experience in a fast-paced setting.