Airport Retail Manager: Lead Guest Experience & Ops

Tailwind Concessions LLC; Huntsville (AL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision

Paid training

Employee referral program

401k with company matching

Job summary

Tailwind Concessions is hiring a Retail Manager in Huntsville, AL to lead store operations and a retail team, manage stock, fulfill orders, and maintain strong vendor relationships while driving guest satisfaction. This hands-on leadership role sets service standards, enforces policies, and owns day-to-day performance.

Ideal candidates will have 2–3 years of retail management, be able to lift 25–30 lbs, pass a background check for an airport badge, and contribute to a positive store environment

Qualifications

• 2–3 years of retail management or supervisory experience.
• Must pass background check to receive an airport badge.
• Must be able to lift 25–30 lbs.
• Reliable transportation.
• Paid training.

Responsibilities

• Fully manage and oversee a team of retail employees, including scheduling, coaching, performance management, and daily assignment of duties.
• Train and develop retail associates and cashiers to ensure they meet performance goals and deliver exceptional guest service.
• Foster a positive, collaborative work environment and lead by example.
• Ensure compliance with company policies and procedures across the team.
• Maintain stock levels and organize deliveries; complete monthly inventory.

Skills

Team management

Vendor relations

COGS management

Cash handling

Customer service

POS systems

Inventory management

Communication

Organizational skills

Attention to detail

Tools

POS system

Inventory software

Job description

Tailwind Concessions is hiring a Retail Manager in Huntsville, AL to lead store operations and a retail team, manage stock, fulfill orders, and maintain strong vendor relationships while driving guest satisfaction. This hands-on leadership role sets service standards, enforces policies, and owns day-to-day performance.

Ideal candidates will have 2–3 years of retail management, be able to lift 25–30 lbs, pass a background check for an airport badge, and contribute to a positive store environment