Airport Retail GM: Multi-Store Leadership

WHSmith North America; Newark (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

WHSmith North America is seeking a General Manager to oversee daily operations and drive store performance at LaGuardia Airport. You will lead 2-3 Store Managers, manage sales, inventory, and customer experience, and ensure compliance with company standards.

The ideal candidate has 3+ years of multi-unit retail leadership, strong communication, and a proven track record in achieving financial targets while developing high-performing teams.

Qualifications

• 3+ years of multi-unit leadership experience in a retail environment.
• Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Passion for customer service and results-driven leadership.
• Strong communication skills, both verbal and written.

Responsibilities

• Oversee and manage store performance, including sales, shrink control, and all controllable expenses
• Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations
• Coach and mentor Store Managers, providing guidance to improve leadership skills and business results
• Maintain strong relationships with property management to address operational concerns and ensure store compliance
• Ensure compliance with all company policies and procedures, holding teams accountable for execution
• Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high-performing management team
• Ensure financial controls and accountability, maintaining accurate financial documentation and records
• Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing
• Communicate effectively with the District Manager, addressing any operational or employee-related issues
• Partner with the Buying team to optimize inventory levels, ensuring the right stock mix to drive sales
• Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines
• Lead by example, setting the tone for excellence in customer service, sales, and team engagement
• Perform other duties as assigned to support company goals

Skills

Multi-unit leadership

Customer service focus

Strong communication

Organized / self-motivated

Tools

Microsoft Office Suite

Job description

WHSmith North America is seeking a General Manager to oversee daily operations and drive store performance at LaGuardia Airport. You will lead 2-3 Store Managers, manage sales, inventory, and customer experience, and ensure compliance with company standards.

The ideal candidate has 3+ years of multi-unit retail leadership, strong communication, and a proven track record in achieving financial targets while developing high-performing teams.