Airport Restaurant Assistant Manager — $65k–$70k + Bonuses

mcaairports; Newark (NJ); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Long-term disability insurance

Short-term disability insurance

Vacation

Federal holidays

Personal days

Sick days

401K

Meals

Uniform

Shoe credit

Job summary

MCA Restaurants is seeking an Assistant Manager for airport operations with a focus on both front-of-house and back-of-house leadership. You will supervise, train, and schedule staff, manage inventories and cash, uphold safety and sanitation standards, and drive guest satisfaction in a fast-paced setting.

The position requires strong communication, reliability, and the ability to balance cost controls with excellent service.

Qualifications

• Minimum 1 year of supervisory experience in restaurants.
• Knowledge of marketing techniques and impact on business results.
• Experience in guest relations, negotiations, and complaint handling.
• Excellent verbal and written communication skills.
• Commitment to service of customers, staff, co-workers, and management.
• Demonstrated leadership ability; ability to lead by example.
• High integrity and honesty.
• High Work Ethic, passion, and commitment.
• Ability to work full-time hours to manage the operation, including weekdays, weekends, and holidays.
• Demonstrated coaching and development skills.
• Ability to train and delegate.
• Follow-through and dependability.
• Adherence and modeling of all MCA policies and procedures.
• Knowledge and commitment to safety and food sanitation.

Responsibilities

• Adhere to all MCA/Brand operating procedures and ensure that they are adhered to by all shift supervisors and employees.
• Attend and contribute to management meetings as required.
• Schedule and Lead Pre-shift/post-shift meetings on a regular basis and post communications to staff.
• Ensure that all supervisor/employee duties and assignments are performed and completed in a timely manner.
• Record deliveries; receive and reconcile inventories with purchase orders.
• Work to ensure all food/beverages/bakery are in stock, the correct items are displayed on all counters and inside display coolers, and all perishable items are stored at the correct temperatures prior to serving.
• Complete daily reporting to accurately reflect any MCA/Brand procedures & documentation.
• Suggest and implement strategies that can lead to increased revenue.
• Ensure all cash payments are received, recorded and a receipt is provided to the customer.
• Ensure that an end-of-night report is completed to ensure the correct recording of all transactions.
• Ensure that all cash items are balanced and accounted for daily.
• Ensure cash handling of register, deposits, and safe.
• Ensure the restaurant, market, and bar are always kept to a high level of cleanliness.
• Ensure that all waste, transfers to other locations, promotional stock, breakages, and spillages are documented.
• Monitor and ensure orientation, training, development, and performance management of supervisors and crew.
• Assist staff when required during busy periods.
• Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use most cost-effective staffing schedules; adhere to staffing budget.
• Assess employee/supervisor strengths and career development.
• Ensure that all staff are punctual and attired correctly.
• Meet with problem performers regularly and discuss/document areas of improvement.
• Record any accidents/injuries/illnesses that occur, no matter how minor, by using the appropriate accident reporting procedures.
• Ensure menu briefings and quizzes are carried out regularly with all staff.
• Work closely, and communicate with the GM to always ensure a smooth operation.
• Ensure all work is carried out in compliance with Health & Safety regulations.
• Communicate staff performance issues, training, and development needs to GM on a regular basis.
• Maintain a high level of service for all guests.
• Deal with complaints in an efficient and courteous manner.
• Communicate any service/guest issues to the GM.
• Perform any other duties as directed by the GM.
• Maintains total accountability including labor costs, budgets, and projections.
• Maintains food and beverage costs per budgetary standards.
• FOH/BOH repair, light bulb replacement, general organization, and cleanliness.
• Perform safety inspections and document results and shortfalls.
• Responsible for ensuring all storerooms and loading areas are clean and always organized.

Skills

Supervisory experience

Leadership ability

Communication skills

Guest relations

Coaching and development

Training and delegation

Integrity

Work ethic

Marketing techniques

Problem solving

Job description

MCA Restaurants is seeking an Assistant Manager for airport operations with a focus on both front-of-house and back-of-house leadership. You will supervise, train, and schedule staff, manage inventories and cash, uphold safety and sanitation standards, and drive guest satisfaction in a fast-paced setting.

The position requires strong communication, reliability, and the ability to balance cost controls with excellent service.