Airport Rental Representative

Avis Budget Group; Salt Lake City (UT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision coverage

Paid time off

Paid vacation hours

Paid holidays

401(k) retirement plan with company**

Job summary

Avis Budget Group is hiring for an airport rental counter team member in Salt Lake City. You’ll assist travelers from selecting rentals to returning vehicles, coordinating with fleet and service teams to ensure a smooth process.

Ideal candidates communicate well, stay calm under pressure, and deliver a friendly, professional customer experience in a busy travel environment. Weekend availability is a requirement and training is provided.

Qualifications

• Excellent communication and interpersonal skills required.
• Customer-first approach and professional demeanor.
• Ability to work in a fast-moving airport environment.
• Remain calm and solution-oriented when stressed.
• Good organization and attention to detail.

Responsibilities

• Assist arriving and departing customers at the airport rental counter.
• Complete rental agreements, payments, and required paperwork.
• Discuss available vehicles, optional products, upgrades, and protection choices.
• Answer questions and resolve customer concerns professionally.
• Assist with vehicle return, review condition, and complete documentation.
• Coordinate with fleet and service personnel regarding vehicle readiness.
• Maintain an organized and efficient counter operation.
• Provide a welcoming experience while keeping pace during busy periods.

Skills

Communication skills

Customer service

Fast-paced environment

Calm under pressure

Organizational skills

Initiative/independence

Education

High school diploma or equivalent

Job description

Description

Our airport rental team is looking for a dependable, personable team member to assist customers at our rental counter. This position is ideal for someone who enjoys interacting with people, can stay composed in a busy travel environment, and takes pride in providing efficient, professional service.

You’ll work directly with travelers throughout their rental experience, from helping them select the right rental options to assisting with vehicle returns. You’ll also work closely with other airport operations teams to help keep the rental process running smoothly.

Current openings are primarily for second/swing shift:

• 3:00 PM–11:00 PM
• 4:00 PM–12:00 AM

Your Day-to-Day

• Assist arriving and departing customers at the airport rental counter.
• Complete rental agreements, payments, and other required paperwork accurately.
• Discuss available vehicles, optional products, upgrades, and protection choices.
• Answer questions and resolve customer concerns in a professional manner.
• Assist with the vehicle return process, including reviewing vehicle condition and completing required documentation.
• Communicate with fleet and service personnel regarding vehicle availability and readiness.
• Help maintain an organized and efficient counter operation.
• Provide a welcoming experience while keeping pace during busy travel periods.

The Person We’re Seeking

We’re looking for someone who is comfortable talking with a wide variety of customers and can manage multiple responsibilities without constant direction.

Successful candidates will demonstrate:

• Excellent communication and interpersonal skills.
• A customer-first approach and professional demeanor.
• Confidence working in a fast-moving airport environment.
• The ability to remain calm and solution-oriented when situations become stressful.
• Good organization and attention to detail.
• Initiative and the ability to work independently.
• Previous customer service or sales experience is a plus, but we provide training.

Why Join Our Team?

• Competitive hourly pay with incentive opportunities.
• Opportunities for advancement and career development.
• Health, dental, and vision coverage for eligible employees.
• Paid time off.
• Paid vacation hours.
• Paid holidays.
• 401(k) retirement plan with company match.
• Opportunities to develop valuable customer service, sales, and business skills.

Our Company

We are a family-owned and operated business with more than 45 years of experience in the car rental industry. As the largest car rental franchise in the United States, we combine the resources and recognition of a global brand with the flexibility and entrepreneurial spirit of a family-owned organization.

We believe our employees are a critical part of our success. Rather than relying on unnecessary layers of management, we value teamwork, initiative, and giving our people the opportunity to contribute and grow.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Must be legally authorized to work in the United States.
• Weekend availability is required.
• Valid driver’s license with no more than 2 incidents or accidents within the past 3 years. Candidates under 21 must have a clean driving record.
• Must be able to work independently with limited supervision.
• Must be capable of handling challenging customer situations calmly and professionally.
• Employment is contingent upon successfully completing a background check and drug screening.