Airport Overnight Rental Agent

Budget Car and Truck Rental of Utah; Salt Lake City (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Paid training

Advancement opportunities

Collaborative environment

Job summary

Budget Car and Truck Rental of Utah is seeking an Overnight Rental Operations Associate to ensure airport location operations run smoothly during overnight hours. The role blends customer service with administrative support and inventory control to prepare for the new day.

You will review rentals, reconcile nightly reports, update vehicle records, assist guests with reservations and returns, and prepare end-of-day documentation. Strong organization and independent work are essential in this role.

Qualifications

• High school diploma or GED required.
• Experience in customer service, hospitality, administrative support, or overnight operations preferred.
• Strong organizational skills with attention to detail.
• Comfortable using computers and learning new software.

Responsibilities

• Review rental transactions for completeness and accuracy.
• Perform nightly reconciliation of reports and resolve discrepancies.
• Maintain accurate vehicle inventory records and update system information.
• Assist customers with reservations, rental agreements, vehicle returns, and questions.
• Deliver professional customer service while resolving routine concerns.
• Prepare reports and documentation for the next business day.
• Communicate overnight updates to managers and incoming staff.
• Help keep the rental office organized, clean and professional.
• Follow company procedures and safety standards.

Skills

Customer service

Organizational skills

Attention to detail

Computer literacy

Problem-solving

Education

High school diploma or GED

Job description

We're hiring an Overnight Rental Operations Associate to help keep our airport rental location running smoothly during overnight hours. This role combines customer service, administrative support, and operational responsibilities to ensure vehicle inventory, rental records, and daily reporting are accurate before the start of each business day.

If you're dependable, organized, and enjoy working independently while still providing exceptional customer service, we'd love to hear from you.

What You'll Do

• Review rental transactions and supporting documentation for completeness and accuracy.
• Perform nightly reconciliation of reports and resolve discrepancies when identified.
• Maintain accurate vehicle inventory records and update system information as needed.
• Assist customers with reservations, rental agreements, vehicle returns, and general questions.
• Deliver professional customer service while resolving routine concerns.
• Prepare reports and required documentation for the next business day.
• Communicate important overnight updates to managers and incoming staff.
• Help maintain an organized, clean, and professional rental office.
• Follow established company procedures and safety standards.

What We Offer

• Competitive hourly compensation
• Medical, dental, and vision coverage for eligible team members
• Paid time off
• Paid training
• Opportunities for advancement within a growing organization
• Collaborative and supportive work environment

We are proud to be an Equal Opportunity Employer. Employment decisions are made without regard to any legally protected characteristic in accordance with federal, state, and local laws.

Requirements

• High school diploma or GED required.
• Experience in customer service, hospitality, administrative support, retail, or overnight operations is preferred.
• Strong organizational skills with excellent attention to detail.
• Comfortable using computers and learning new software applications.
• Ability to prioritize tasks and work with minimal supervision.
• Professional communication and problem-solving skills.
• Must be able to successfully complete a background screening in accordance with applicable laws.
• Valid driver's license and an acceptable driving record if operating company vehicles is part of assigned duties.

Physical & Scheduling Requirements

• Ability to remain on your feet for extended periods throughout the shift.
• Occasionally lift or move items weighing up to 25 pounds.
• Availability to work overnight schedules, including weekends and holidays, based on operational needs.