Airport Ramp Service & Safety Manager

American Airlines Inc.; Chicago (IL); On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines, Inc. is seeking a Customer Service Manager for Airport Customer Operations (Ramp) at Chicago O'Hare. You will lead front-line teams, ensure safe, high-performing operations, and deliver exceptional customer experiences in a fast-paced airline environment.

The role requires airport customer service experience, leadership skills, and strong teamwork, with a compensation range of $51,000 to $86,500 depending on qualifications and experience.

Qualifications

• High school diploma or GED equivalency.
• Previous airport customer service experience.
• 2 years of experience leading others.

Responsibilities

• Drives operational excellence while maintaining a safety-conscious environment and delivering exceptional customer service.
• Act as safety advocate and address safety concerns as needed.
• Coach frontline team members and establish goals aligned with department objectives.

Skills

Team leadership

Customer service

Safety awareness

Communication

Decision making

Education

High school diploma or GED equivalency

Job description

American Airlines, Inc. is seeking a Customer Service Manager for Airport Customer Operations (Ramp) at Chicago O'Hare. You will lead front-line teams, ensure safe, high-performing operations, and deliver exceptional customer experiences in a fast-paced airline environment.

The role requires airport customer service experience, leadership skills, and strong teamwork, with a compensation range of $51,000 to $86,500 depending on qualifications and experience.