Airport Ramp & Customer Service Supervisor - Lead Team

Unifi Aviation, LLC; North Canton (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay for hourly employees

Full-time starts at 30 hours/week

Paid time off

Medical, Dental and Vision Insurance

401k

Exclusive discounts and wellness

Job summary

Unifi Aviation, LLC is hiring for an Airport Ramp/Customer Service Supervisor FT at CAK in North Canton, OH. You will oversee a team of agents, ensuring smooth arrivals, check-in, baggage handling, and ticketing processes while guiding passengers through security and related procedures.

The role includes weekend and holiday shifts, a 30-hour minimum full-time start, and benefits. This position offers opportunities for flight privileges after 30 days and comprehensive health coverage.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must obtain credentials as per airport/state/customs requirements.
• Preferred: 1 year in aviation or ground handling experience.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrival and check-in, including support for passengers with special needs.
• Handle ticketing and check-in using a computerized system; manage boarding, baggage, and reservations.
• Direct passengers through Customs, Immigration, and Quarantine.
• Ensure safety and policy compliance and assist ramp with equipment as needed.
• Perform related duties and maintain safe, secure operations.

Skills

Team leadership

Customer service

Education

High School diploma or GED

Tools

Ticketing system

Job description

Unifi Aviation, LLC is hiring for an Airport Ramp/Customer Service Supervisor FT at CAK in North Canton, OH. You will oversee a team of agents, ensuring smooth arrivals, check-in, baggage handling, and ticketing processes while guiding passengers through security and related procedures.

The role includes weekend and holiday shifts, a 30-hour minimum full-time start, and benefits. This position offers opportunities for flight privileges after 30 days and comprehensive health coverage.