Airport Passenger Support Supervisor — Lead & Elevate Service

United Ground Express; Chicago (IL); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Flight privileges

Discount program

Vacation, sick time & floating leave

Medical plan options

401(k)

Paid training

Parking or transportation assistance

Annual incentive plan

Job summary

United Ground Express at ORD Chicago O’Hare International Airport is seeking a Supervisory Passenger Assistance role to support the Passenger Assistance team. You will supervise duties including Wheelchair Services and security tasks, and set shift assignments for staff while ensuring safety and exemplary customer service.

The ideal candidate will have a high school diploma or GED, strong English communication, and experience with MS Office.

Qualifications

• High school diploma or GED required.
• Must be able to understand and communicate in English, verbally and in writing.
• Detail-oriented with the ability to multitask and make independent decisions.
• Strong verbal and written communication skills.
• Intermediate experience with MS Office Applications.
• Must be 18 years of age or older and legally authorized to work in the United States.
• Must pass pre-employment screenings and obtain security badge.

Responsibilities

• Supervise the airport duties including Wheelchair Services and security tasks.
• Establish shift assignments for full-time and part-time staff.
• Provide coaching and set a positive example for the station team.
• Schedule, monitor and maintain staffing to deliver excellent customer service.
• Ensure safety, security and customer service standards are met and documented.
• Support operational excellence and handle high-volume periods calmly.

Skills

Verbal communication

Written communication

MS Office

Leadership

multitasking

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Job description

United Ground Express at ORD Chicago O’Hare International Airport is seeking a Supervisory Passenger Assistance role to support the Passenger Assistance team. You will supervise duties including Wheelchair Services and security tasks, and set shift assignments for staff while ensuring safety and exemplary customer service.

The ideal candidate will have a high school diploma or GED, strong English communication, and experience with MS Office.