Airport Passenger Services Specialist - Dynamic Shifts

TREGO DUGAN AVIATION OF GRAND ISLAND INC; Hebron Estates (KY); On-site; USD 23,000 - 32,000; Full time

Job summary

TREGO DUGAN AVIATION OF GRAND ISLAND INC is seeking an Airline Customer Service Agent in Hebron, KY. This part-time clerical role supports ticketing, boarding, and passenger assistance at the Cincinnati/Northern Kentucky International Airport.

You will handle tickets, baggage, seating, and special accommodations in a fast-paced environment. Qualifications include strong English communication, ability to work varied shifts, and eligibility to work in the U.S.

Qualifications

• Must read, write, and communicate effectively in English.
• Ability to work calmly under time constraints in a high-pressure airport environment.
• Available to work varied shifts including evenings, nights, weekends, and holidays.
• Professional appearance at all times.
• Must be able to obtain U.S. work authorization.
• Must be able to obtain SIDA badge and pass fingerprint screening.

Responsibilities

• Process customer tickets, check baggage, monitor carry-ons, and assign seats.
• Provide accurate information on arrivals, departures, and boarding procedures.
• Handle denied boarding situations and issue vouchers as appropriate.
• Comply with FAA, airline, and airport regulations at all times.
• Assist passengers with special needs, including boarding support.
• Transport wheelchair passengers and assist with mobility needs.
• Operate jet bridges, ramps, and stairs to facilitate boarding and deplaning.

Skills

English proficiency

Calm under pressure

Multiple shifts

Professional appearance

U.S. work authorization

SIDA badge eligibility

Education

High school or equivalent

Tools

Sabre/Amadeus familiarity

Job description

TREGO DUGAN AVIATION OF GRAND ISLAND INC is seeking an Airline Customer Service Agent in Hebron, KY. This part-time clerical role supports ticketing, boarding, and passenger assistance at the Cincinnati/Northern Kentucky International Airport.

You will handle tickets, baggage, seating, and special accommodations in a fast-paced environment. Qualifications include strong English communication, ability to work varied shifts, and eligibility to work in the U.S.