Airport Passenger Services Associate – Part Time, Evenings

Menzies Aviation; Indianapolis (IN); Hybrid; USD 25,000 - 29,000; Part time

Benefits offered by this job

Uniforms Provided

Health plans

Dental plans

Vision Insurance

401K

Job summary

Menzies Aviation is seeking a part-time Customer Service Agent in Indianapolis, IN. The role involves checking in passengers, verifying documents, assigning seats, and assisting with gates, baggage, and passenger issues at the airport’s ticket counter and gates.

The position requires strong English communication, excellent customer service skills, and the ability to stand for long periods, with uniforms provided. Shift evenings from 8:30pm–12:30am and weekend availability are required.

Qualifications

• Must be at least 18 years of age.
• Ability to read, write and speak English.
• Must be comfortable standing for long periods.
• Must pass FBI background check and obtain US Customs seal.
• Prior Customer Service Experience Strongly Preferred.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport.
• Interpret identification labels along with baggage and cargo routing tags.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Maintain a positive attitude and provide excellent customer service.

Skills

Customer service experience

English proficiency

Strong interpersonal skills

Team player

Tools

Computer skills

Job description

Menzies Aviation is seeking a part-time Customer Service Agent in Indianapolis, IN. The role involves checking in passengers, verifying documents, assigning seats, and assisting with gates, baggage, and passenger issues at the airport’s ticket counter and gates.

The position requires strong English communication, excellent customer service skills, and the ability to stand for long periods, with uniforms provided. Shift evenings from 8:30pm–12:30am and weekend availability are required.