Airport Passenger Service Specialist

PrimeFlight Aviation Services Inc.; Buffalo (NY); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Paid time off

Job summary

A leading aviation services provider seeks a Passenger Service Agent in Buffalo, NY. You will be pivotal in delivering exceptional service to airport passengers, assisting with check-in and inquiries, and ensuring compliance with airline policies. Candidates should have strong communication skills, customer service experience, and be able to adapt to a flexible work schedule, including nights and weekends. This role offers competitive benefits, including health insurance and opportunities for growth.

Qualifications

• Must be 18 years or older.
• Eligible to work in the United States.
• One year of customer service experience required.
• Ability to interpret information using electronic devices.

Responsibilities

• Greet and assist passengers with check-in and boarding.
• Provide accurate information about flights.
• Resolve customer complaints professionally.
• Coordinate with ground staff for a seamless passenger experience.

Skills

Customer service experience

Effective communication in English

Flexibility to work various shifts

Ability to handle customer inquiries

Job description

A leading aviation services provider seeks a Passenger Service Agent in Buffalo, NY. You will be pivotal in delivering exceptional service to airport passengers, assisting with check-in and inquiries, and ensuring compliance with airline policies. Candidates should have strong communication skills, customer service experience, and be able to adapt to a flexible work schedule, including nights and weekends. This role offers competitive benefits, including health insurance and opportunities for growth.