Passenger Assistance Agent

GAT Airline Ground Support; Town of Islip (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading airport assistance provider seeks a Passenger Assistance Agent to facilitate passenger processing at the airport. This entry-level role includes assisting passengers with check-in, providing support for special needs, and pushing wheelchairs. Candidates should have a high school diploma or GED, the ability to stand for long periods, and good communication skills. The job requires a friendly demeanor and the ability to work in varying shifts, including nights and weekends.

Qualifications

• Must be at least 18 years of age.
• Ability to read, speak, and understand English.
• Able to stand for long periods.

Responsibilities

• Assist passengers through check-in and arrival processes.
• Push wheelchairs for passengers in the airport.
• Inspect and verify passenger documentation.

Skills

Customer service

Communication skills

Attention to detail

Friendly and outgoing personality

Education

High school diploma or GED

Job description

Passenger Assistance Agent

Location: Ronkonkoma, NY

Job Summary: Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities

• Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
• Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas
• Assist with their personal needs and lifting bags at least 50 lbs.
• Inspect and verify passenger documentation
• Direct passengers through Customs, Immigration, and Quarantine

Requirements

• Must be at least 18 years of age
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Ability to stand for long periods of time
• Able to greet and assist all customers in a prompt, friendly, and courteous manner.
• Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer.
• Must possess good communication skills and a friendly, outgoing personality.
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Must be able to work nights, weekends, and holidays

Seniority Level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Airlines and Aviation

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