Airport Passenger Experience Specialist

Unifi Aviation, LLC; Eugene (OR); On-site; USD 21,000 - 26,000; Full time

Job summary

Unifi Aviation, LLC is seeking a friendly, customer-focused Customer Service Agent to assist travelers with baggage and service needs at Eugene.

You will greet passengers, help resolve issues with delayed, lost, or damaged items, and use computer systems to track luggage. Must be 18+, legally eligible to work in the U.S., pass a background check and drug screen, and complete ramp/SIDA training.

Qualifications

• Customer-facing role providing first-class service.
• Ability to handle difficult customers with professionalism.
• Willingness to learn and adapt to airport procedures.

Responsibilities

• Assist passengers with baggage pickup.
• Help resolve delayed, lost, or damaged item issues.
• Use computer systems to track and catalogue luggage.

Skills

Customer service

Strong communication

Friendly and outgoing

Professionalism

Education

High School diploma or GED

Authorized to work in the United States

Job description

Unifi Aviation, LLC is seeking a friendly, customer-focused Customer Service Agent to assist travelers with baggage and service needs at Eugene.

You will greet passengers, help resolve issues with delayed, lost, or damaged items, and use computer systems to track luggage. Must be 18+, legally eligible to work in the U.S., pass a background check and drug screen, and complete ramp/SIDA training.