Airport Customer Service & Baggage Support Specialist

Unifi Aviation, LLC; San Francisco (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Early pay access

Worldwide travel benefits

Medical/Dental/Vision/Telehealth

Paid Time Off

Job summary

Unifi Aviation, LLC is seeking a friendly Customer Service Agent to be the first line of defense for travelers. You will assist passengers, answer questions, and resolve issues with delayed or damaged baggage while maintaining a professional demeanor.

You must be able to lift heavy items, complete ramp and SIDA training, and pass pre-employment screens. This on-site role requires good English, local residency, and compliance with aviation security procedures.

Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Candidate should be able to speak English.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

Unifi Aviation, LLC is seeking a friendly Customer Service Agent to be the first line of defense for travelers. You will assist passengers, answer questions, and resolve issues with delayed or damaged baggage while maintaining a professional demeanor.

You must be able to lift heavy items, complete ramp and SIDA training, and pass pre-employment screens. This on-site role requires good English, local residency, and compliance with aviation security procedures.