Airport Ops Crew: Customer Service & Boarding, Free Travel

JetBlue Airways Corporation; Boston (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan and company match

Crew member travel benefits

Job summary

JetBlue Airways Corporation in Boston is actively seeking an Airport Operations Crew member to deliver outstanding customer service and support throughout airport operations. You will check in passengers, assist with luggage, make announcements, and coordinate with team members to ensure smooth arrivals and departures.

The role requires a High School Diploma or GED, 18+ years old, and at least 1 year of customer service or sales experience.

Qualifications

• High School Diploma or GED required.
• At least 18 years old.
• One year of customer service or sales experience.
• Fluency in written and spoken English.
• Must pass a pre-employment drug test.
• Must be able to obtain and maintain a valid SIDA badge.
• Able to work flexible hours including holidays and weekends.

Responsibilities

• Tag, lift, and handle customer luggage.
• Announce flight arrivals, departures, and pre-boarding information via the public address system.
• Communicate with customers to keep them informed.
• Offer ancillary products such as Even more speed and Even more space.
• Coordinate duties with coworkers and other departments to ensure proper handling of customers.
• Prepare aircraft cabin for boarding and departure, including cleaning seats, galleys, lavatories and floors.
• Operate airport equipment (Jet bridge, airstairs, etc.) and communicate with operations.
• Assist customers with special needs, including boarding assistance.
• Rotate through all Airport Operations functions (gate, ticket counter) as needed.
• Complete other duties as assigned.

Skills

Customer service

Public speaking

Communication

Education

High School Diploma or GED

Tools

Public Address System

Handheld radios

Job description

JetBlue Airways Corporation in Boston is actively seeking an Airport Operations Crew member to deliver outstanding customer service and support throughout airport operations. You will check in passengers, assist with luggage, make announcements, and coordinate with team members to ensure smooth arrivals and departures.

The role requires a High School Diploma or GED, 18+ years old, and at least 1 year of customer service or sales experience.