Airport Guest Experience & Operations Specialist

JetBlue; Boston (MA); On-site; USD 22,000 - 31,000; Full time

Job summary

JetBlue is seeking an Airport Operations Crew member to deliver high-quality customer service at the airport. Responsibilities include checking IDs, assisting with luggage, booking and verifying reservations, boarding coordination, and ensuring smooth departures.

The role requires comfort using a public address system, computers, and airport equipment. Candidates should be 18+, possess a high school diploma or GED, and be able to work flexible hours, including nights, weekends, and holidays.

Qualifications

• Minimum of 1 year of customer service or sales experience.
• Must be able to communicate effectively in English (written and spoken).
• Must be able to pass pre-employment assessments evaluating adaptability, customer service, and safety orientation.
• Able to travel and work flexible hours, including holidays and weekends.
• Must be legally eligible to work in the United States; visa sponsorship not available.

Responsibilities

• Verify customers' personal identification.
• Tag, lift, and handle customer luggage.
• Announce flight arrivals, departures, and pre-boarding information via the public address system.
• Coordinate duties with coworkers and other departments to ensure proper handling of customers.
• Assist customers with special needs and provide high level customer service.
• Prepare aircraft cabin for boarding and departure, including cleaning and organizing areas.
• Operate airport equipment and communicate with operations via handheld radios and microphones.
• Maintain safety and security, report hazards or concerns promptly.
• Rotate through Airport Operations functions as needed (gate, ticket counter, etc.).

Skills

Customer service

Public speaking

Active listening

Safety orientation

Bilingual/multilingual (preferred)

Education

High School Diploma or GED

Tools

Public Address System

Basic computer & office apps

Job description

JetBlue is seeking an Airport Operations Crew member to deliver high-quality customer service at the airport. Responsibilities include checking IDs, assisting with luggage, booking and verifying reservations, boarding coordination, and ensuring smooth departures.

The role requires comfort using a public address system, computers, and airport equipment. Candidates should be 18+, possess a high school diploma or GED, and be able to work flexible hours, including nights, weekends, and holidays.