Airport Operations Supervisor: Lead Service & Safety

United; Phoenix (AZ); Presencial; USD 80 000 - 98 000; Tempo integral

Resumo da oferta

United Airlines is seeking an Airport Operations Supervisor to lead front-line teams, ensuring on-time, high-quality service across our airports. You will coach staff, monitor performance, and uphold safety standards while delivering consistent customer experiences.

Join a global network and oversee standard work, support continuous improvement, and collaborate with partners to meet business goals. Strong leadership and communications are essential.

Qualificações

• High school diploma or equivalent.
• 2+ years in operations or fast-paced environment or completed a company-sponsored training program.
• Experience leading teams and delivering customer service.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability in conflict resolution, decision-making, and team leadership.
• Proficient in IT systems and job-relevant software.
• Must be legally authorized to work in the United States without sponsorship.
• Reliable, punctual attendance is an essential function of the position.

Responsabilidades

• Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products; conduct briefings, set clear expectations, and maintain strong team communications across shifts.
• Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability.
• Participate in peer, safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.
• Serve as a subject matter expert on service delivery, company procedures, and union guidelines; provide technical guidance as needed.
• Partner with Business Partners to support shared goals and ensure consistent service delivery.
• Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications (e.g., email, voicemail follow-up).

Conhecimentos

Team leadership

Customer service

Communication

Problem solving

IT systems

Formação académica

High school diploma or equivalent

Bachelor's degree or related experience

Ferramentas

IT software systems

Descrição da oferta de emprego

United Airlines is seeking an Airport Operations Supervisor to lead front-line teams, ensuring on-time, high-quality service across our airports. You will coach staff, monitor performance, and uphold safety standards while delivering consistent customer experiences.

Join a global network and oversee standard work, support continuous improvement, and collaborate with partners to meet business goals. Strong leadership and communications are essential.