Airport Operations Manager — Rental Car Services

EDS Service Solutions, LLC; Bonsack (VA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

On‑the‑job training

Growth opportunities

Leadership role

Professional development

Job summary

EDS Service Solutions is seeking a Full-Time Account Manager at Roanoke‑Blacksburg Regional Airport (ROA) in Roanoke, VA. You will supervise airport operations, manage VSAs, ensure safety, productivity, and profitability, and partner with recruiting and HR to maintain staffing. This role requires leadership, scheduling, and strong communication in a fast-paced environment.

Join a team focused on service excellence with growth opportunities and weekend availability as needed.

Qualifications

• At least 2 years of progressive leadership or management experience in a team or operations environment.
• Strong leadership, communication, organization, and problem‑solving skills.
• Experience with recruiting, hiring, onboarding, employee retention, performance management, progressive discipline, and termination processes.
• Experience with scheduling, workforce planning, timekeeping, and productivity management.
• Ability to work in a fast‑paced airport and rental car environment.
• Bilingual Spanish/English is a plus but not required.
• Must be comfortable working alongside employees who work outdoors and remain active throughout their shifts.

Responsibilities

• Supervise the day‑to‑day operations at the airport location, ensuring safety, productivity, service quality, and profitability goals are met.
• Manage and support Vehicle Service Agents (VSAs) responsible for cleaning and preparing rental vehicles.
• Monitor cleaning and driving operations to ensure employees meet company and customer standards.
• Partner closely with Corporate Recruiting and Human Resources to maintain staffing levels and fulfill employee requirements.
• Assist with recruiting, hiring, onboarding, training, retention, and employee development.
• Ensure employees follow all company safety policies, procedures, and protocols.
• Ensure productivity standards and performance benchmarks are consistently met.
• Develop and manage workforce planning, scheduling, and forecasting.
• Monitor attendance, timekeeping, and employee performance.
• Complete required paperwork, reports, and documentation related to productivity and operations.
• Coach, mentor, and develop employees to promote a positive and productive team environment.
• Address employee performance issues through appropriate coaching and progressive discipline when necessary.
• Cover open VSA/driver shifts as needed to meet customer staffing and service requirements.
• Help monitor and control operational losses related to workers' compensation, general liability, and other risk areas.
• Maintain strong communication with airport and rental car partners to ensure customer satisfaction and service expectations are met.

Skills

Leadership

Communication

Organization

Problem solving

Scheduling

Workforce planning

Timekeeping

Productivity management

Bilingual Spanish/English

Job description

EDS Service Solutions is seeking a Full-Time Account Manager at Roanoke‑Blacksburg Regional Airport (ROA) in Roanoke, VA. You will supervise airport operations, manage VSAs, ensure safety, productivity, and profitability, and partner with recruiting and HR to maintain staffing. This role requires leadership, scheduling, and strong communication in a fast-paced environment.

Join a team focused on service excellence with growth opportunities and weekend availability as needed.