Airport Operations Account Manager

EDS Service Solutions, LLC; Cave Spring (GA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

On-the-job training

Growth opportunities

Job summary

EDS Service Solutions seeks a Full-Time Account Manager at Roanoke-Blacksburg Regional Airport (ROA) to lead airport operations teams and manage day-to-day activities. The role emphasizes staffing, safety, scheduling, and performance excellence in a fast-paced environment.

The candidate will oversee VSAs, collaborate with Recruiting and HR, and ensure service quality and profitability while meeting customer expectations. Weekend availability and a valid US work authorization are required.

Qualifications

• At least 2 years of progressive leadership or management experience in a team or operations environment.

Responsibilities

• Supervise day-to-day operations at the airport location, ensuring safety, productivity, service quality, and profitability goals are met.
• Manage and support Vehicle Service Agents (VSAs) responsible for cleaning and preparing rental vehicles.
• Monitor cleaning and driving operations to ensure employees meet company and customer standards.
• Partner with Corporate Recruiting and Human Resources to maintain staffing levels and fulfill employee requirements.
• Assist with recruiting, hiring, onboarding, training, retention, and employee development.
• Ensure employees follow all safety policies and protocols.
• Cover open VSA/driver shifts to meet staffing needs.
• Maintain communication with airport and rental car partners to ensure customer satisfaction.

Skills

Leadership

Communication

Organization

Problem solving

Staffing

Scheduling

Timekeeping

Productivity management

Bilingual Spanish/English

Job description

EDS Service Solutions seeks a Full-Time Account Manager at Roanoke-Blacksburg Regional Airport (ROA) to lead airport operations teams and manage day-to-day activities. The role emphasizes staffing, safety, scheduling, and performance excellence in a fast-paced environment.

The candidate will oversee VSAs, collaborate with Recruiting and HR, and ensure service quality and profitability while meeting customer expectations. Weekend availability and a valid US work authorization are required.