Airport Car Rental Ops Lead

EDS Service Solutions, LLC; Salem (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

On-the-job training

Job summary

EDS Service Solutions, LLC in Roanoke, VA is seeking a Full-Time Account Manager to lead the airport operations team at ROA. You will supervise day-to-day activities, manage Vehicle Service Agents, and ensure safety, productivity, and service quality.

You will partner with Corporate Recruiting and HR to staff roles, oversee recruiting, onboarding, training, retention, and performance management, and cover shifts as needed.

Qualifications

• 2+ years of progressive leadership or management experience in a team or operations environment.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with recruiting, hiring, onboarding, employee retention, performance management, progressive discipline, and termination processes.
• Experience with scheduling, workforce planning, timekeeping, and productivity management.
• Ability to work in a fast-paced airport and rental car environment.
• Strong attention to detail and ability to manage multiple priorities.
• Experience with workers' compensation, general liability, safety, and loss control is highly desired.
• Bilingual Spanish/English is a plus but not required.

Responsibilities

• Supervise the day-to-day operations at the airport location, ensuring safety, productivity, service quality, and profitability goals are met.
• Manage and support Vehicle Service Agents (VSAs) responsible for cleaning and preparing rental vehicles.
• Monitor cleaning and driving operations to ensure employees meet company and customer standards.
• Partner closely with Corporate Recruiting and Human Resources to maintain staffing levels and fulfill employee requirements.
• Assist with recruiting, hiring, onboarding, training, retention, and employee development.
• Ensure employees follow all company safety policies, procedures, and protocols.
• Ensure productivity standards and performance benchmarks are consistently met.
• Develop and manage workforce planning, scheduling, and forecasting.
• Monitor attendance, timekeeping, and employee performance.
• Complete required paperwork, reports, and documentation related to productivity and operations.
• Coach, mentor, and develop employees to promote a positive and productive team environment.
• Address employee performance issues through appropriate coaching and progressive discipline when necessary.
• Cover open VSA/driver shifts as needed to meet customer staffing and service requirements.
• Help monitor and control operational losses related to workers' compensation, general liability, and other risk areas.
• Maintain strong communication with airport and rental car partners to ensure customer satisfaction and service expectations are met.

Skills

Leadership

Staffing

Recruiting

Scheduling

Timekeeping

Communication

Problem solving

Bilingual (Spanish/English)

Job description

EDS Service Solutions, LLC in Roanoke, VA is seeking a Full-Time Account Manager to lead the airport operations team at ROA. You will supervise day-to-day activities, manage Vehicle Service Agents, and ensure safety, productivity, and service quality.

You will partner with Corporate Recruiting and HR to staff roles, oversee recruiting, onboarding, training, retention, and performance management, and cover shifts as needed.