Airport Operations Manager - Ground & Guest Services

SP Plus Corporation; Norfolk (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

SP+, a Metropolis Company, is hiring a manager to oversee Wheelchair, Baggage Handler and Skycap operations at our Norfolk location. You will lead Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps, ensuring regulatory compliance and top-notch service for airline clients and passengers.

You will maintain records, coach staff, manage payroll, and communicate with clients and management to resolve issues.

Qualifications

• At least two (2) years managerial experience
• Experience in airline/hospitality, restaurant, tourism, retail, or armed forces
• Excellent oral and written communication skills
• Communicate effectively with employees and clients to ensure fulfillment of performance requirements
• Maintain positive relationship with client representatives
• Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system
• Front-line management experience along with recruiting and staffing responsibilities
• Must be able to handle multiple priorities simultaneously
• Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training

Responsibilities

• Oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards.
• Assuring each airline client and traveling passenger remains highly satisfied with our service.
• Oversee the staff, consisting of Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps
• Maintain records on company technology and required airline materials
• Monitor, observe, coach and document the day-to-day activities of the operation and employees
• Ensure corporate and area management are informed of any deficiencies
• Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
• Respond to clients as well as corporate inquiries timely and effectively
• Schedule and staff a busy 365 day a year operation
• Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
• Monitor and manage payroll to ensure accuracy
• Facilitate and provide proactive customer/guest service
• Create a team-oriented environment with positive employee morale
• Identify and correct problems pertaining to productivity, standards and efficiency
• Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results – identify and correct issues noted on audits
• Understand where applicable union contracts and develop effective working relationship with local labor unions
• Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management

Skills

Managerial experience

Team leadership

Communication skills

Multitasking

Tools

Word

Excel

Outlook

Applicant tracking

Payroll system

Job description

SP+, a Metropolis Company, is hiring a manager to oversee Wheelchair, Baggage Handler and Skycap operations at our Norfolk location. You will lead Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps, ensuring regulatory compliance and top-notch service for airline clients and passengers.

You will maintain records, coach staff, manage payroll, and communicate with clients and management to resolve issues.