Facility Manager, Airport Operations

SP+; Norfolk (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Bags, a Metropolis company, is seeking a Facility Manager to lead airport operations in Norfolk, VA. This full-time role oversees Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps, ensuring efficient service and compliance with audits and client requirements.

You will manage payroll, coaching, staffing, training and client communications, while developing strong relationships with local labor unions and regional management. SIDA training is required.

Qualifications

• At least two years of managerial experience.
• Experience in airline hospitality, restaurant, tourism, retail, or armed forces.
• Excellent oral and written communication skills.
• Able to communicate effectively with employees and clients to meet performance requirements.
• Proficient in Word, Excel, Outlook, applicant tracking and payroll systems.
• Front-line management experience with recruiting and staffing responsibilities.
• Able to handle multiple priorities simultaneously.
• Must obtain SIDA security clearance badge and complete Ground Security Coordinator training.

Responsibilities

• Oversee staff including Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps.
• Maintain records on company technology and required airline materials.
• Monitor, coach and document daily activities of the operation and employees.
• Inform corporate and area management of deficiencies.
• Communicate with client and guests to ensure service levels.
• Respond to clients and corporate inquiries promptly and effectively.
• Schedule and staff a busy year-round operation.
• Supervise payroll accuracy and employee performance.
• Provide proactive customer service and foster team morale.
• Identify and correct productivity, standards and efficiency issues.
• Ensure audits (HR, financial, risk) meet satisfactory results.
• Develop working relationships with local labor unions where applicable.
• Support regional or corporate leadership on special initiatives.

Skills

Leadership

Communication

Staff management

Office software

Recruiting

Security clearance

Tools

Microsoft Word

Microsoft Excel

Outlook

Applicant Tracking System

Payroll system

Job description

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-VA-NORFOLK

Requisition ID 2026-59364

Location Name 56657 - (R) ORF WC CONSORTIUM

Address 2 2200 NORVIEW AVE

City NORFOLK

State/Province VA

Postal Code 23518-5804

JobLocation_Header NORFOLK VA United States

Position Type Full-Time

Category (Portal Searching) Airport Services Management

Facility Manager, Airport Operations

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience - especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys - saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Oversee the staff, consisting of Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps
• Maintain records on company technology and required airline materials
• Monitor, observe, coach and document the day-to-day activities of the operation and employees
• Ensure corporate and area management are informed of any deficiencies
• Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
• Respond to clients as well as corporate inquiries timely and effectively
• Schedule and staff a busy 365 day a year operation
• Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
• Monitor and manage payroll to ensure accuracy
• Facilitate and provide proactive customer/guest service
• Create a team-oriented environment with positive employee morale
• Identify and correct problems pertaining to productivity, standards and efficiency
• Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results - identify and correct issues noted on audits
• Understand where applicable union contracts and develop effective working relationship with local labor unions
• Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management

________________________________________

Qualifications

• At least two (2) years managerial experience
• Experience in airline/hospitality, restaurant, tourism, retail, or armed forces
• Excellent oral and written communication skills
• Communicate effectively with employees and clients to ensure fulfillment of performance requirements
• Maintain positive relationship with client representatives
• Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system
• Front-line management experience along with recruiting and staffing responsibilities
• Must be able to handle multiple priorities simultaneously
• Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

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Location US-VA-NORFOLK