Airport Operations Lead — Ramp & Customer Service

Envoy Air Inc; Cleveland (OH); Presencial; USD 24 796 - 30 307; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight privileges

Training programs

Health and life benefits

Resumo da oferta

Envoy Air Inc in Cleveland, OH is hiring for an aviation operations role focused on ramp and station support. You will coordinate shift coverage, load/unload baggage, marshal aircraft, and maintain a safe, efficient station operation while delivering dependable customer service.

The position requires flexibility for rotating shifts, a high school diploma or equivalent, and a willingness to learn through on‑the‑job training. Equal opportunity employer.

Qualificações

• High school diploma or equivalent required.
• Legal right to work in the United States.
• Able to work rotating shifts, including nights and weekends.
• Prior customer service experience preferred; airline knowledge a plus.

Responsabilidades

• Coordinate overall operations within an assigned functional area.
• Ensure adequate operational coverage and manpower utilization.
• Maintain a safe, dependable, and consistent operation.
• Conduct agent observations and oversee local training, including new hire training.
• Load and unload baggage and cargo; marshal aircraft as needed.
• Organize work groups and manage multiple priorities in a fast-paced environment.
• Prepare customer correspondence and compile data for reports.
• Duties may include administrative tasks and ramp service responsibilities as required.

Conhecimentos

Customer service

Communication

Team leadership

Attendance reliability

Problem solving

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Overview

Who we are:

Would you liketo work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!Comeandwork with the best of the best at Envoy Airwhere you will join a team committed toprovidingoutstanding service.

We offer:

• Amazingemployee flight privileges within the American Airlines global network

• Training and development programs to take your career to the next level
• Comprehensive health and life benefits(subject to location)

Pay Rate: $19.21 / HR

Responsibilities

How will you make an impact?

Responsibilities

• Responsible to management for the coordination of the overall operation within an assigned functional area

• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Maintain a safe, dependable and consistent operation
• Conduct Agent observations
• Schedule and administer local training including new hire training
• Maintain supplies and inventory control logs

• Prepare customer correspondence, investigate discrepancies and compile statistical data for reports
• Complete administrative duties
• Perform Station Agent work within the ramp service operation, as required
• Load and unload baggage and cargo on and off aircraft
• Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment

• Marshal aircraft which requires working closely with teammates to ensure a safe path
• Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory
• De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable
• Organize work groups and handlemultiple priorities in a fast-paced environment

Qualifications

Who we’re looking for?

Requirements

• Minimum Age: 18
• High school diploma, GED, or internationalequivalent
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Must be able to perform all duties in various weather conditions and time constraints
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Demonstrated ability to communicate verbally and in writing
• Ability to read, write, fluently speak and understand the English language
• Possess the legal right to work in the United States
• A minimum of one year of customer service experience preferred
• Previous experience in a team-lead capacity preferred
• Organization and interpersonal skills are necessary
• Above-average qualities of leadership, initiative, and judgment are essential
• Administrative background preferred
• Above average attendance preferred
• Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.