Lead Ramp Agent

Envoy Air Inc; City of Syracuse (NY); On-site; USD 16,200 - 19,800; Full time

Benefits offered by this job

Employee flight privileges

Training and development programs

Comprehensive health and life benefits

Job summary

Envoy Air Inc in Syracuse is looking for a dedicated team member to manage operations and support customer service. You'll handle various tasks including scheduling, training, and maintaining safe airline operations.

This role requires a high school diploma, the ability to lift heavy items, and strong communication skills. Join a team where your contributions impact the success of a fast-growing airline.

Qualifications

• Minimum age of 18 required.
• Ability to work rotating shifts including nights and weekends.
• Must maintain transportation authority required for business travel.

Responsibilities

• Coordinate overall operation within assigned area.
• Maintain safe and dependable operation.
• Conduct observations and training for new hires.

Skills

Communication skills

Physical ability to lift 75 lbs

Leadership qualities

Customer service experience

Education

High school diploma or equivalent

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)
• Pay Rate: $18.36

Responsibilities

How will you make an impact?

• Responsible to management for the coordination of the overall operation within an assigned functional area
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Maintain a safe, dependable and consistent operation
• Conduct Agent observations
• Schedule and administer local training including new hire training
• Maintain supplies and inventory control logs
• Prepare customer correspondence, investigate discrepancies and compile statistical data for reports
• Complete administrative duties
• Perform Station Agent work within the ramp service operation, as required
• Load and unload baggage and cargo on and off aircraft
• Transport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other equipment
• Marshal aircraft which requires working closely with teammates to ensure a safe path
• Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and the lavatory
• De-ice aircraft which requires using equipment to apply chemicals/compounds, if applicable
• Organize work groups and handle multiple priorities in a fast-paced environment

Qualifications

Who we’re looking for?

• Minimum Age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Must be able to perform all duties in various weather conditions and time constraints
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Demonstrated ability to communicate verbally and in writing
• Ability to read, write, fluently speak and understand the English language
• Possess the legal right to work in the United States
• A minimum of one year of customer service experience preferred
• Previous experience in a team‑lead capacity preferred
• Organization and interpersonal skills are necessary
• Above-average qualities of leadership, initiative, and judgment are essential
• Administrative background preferred
• Above average attendance preferred
• Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.