Airport Agent - Ramp and Customer Service

Envoy Air Inc; Chattanooga (TN); On-site; USD 16,002 - 22,791; Full time

Benefits offered by this job

Employee flight privileges

Training and development programs

Comprehensive health benefits

Job summary

Envoy Air Inc is looking for an aircraft ground handling agent in Chattanooga, TN. You will be responsible for ensuring safe and on-time departures by guiding aircraft, loading baggage, and providing excellent customer service. Candidates must possess a high school diploma or GED and a valid driver's license. The position requires lifting items up to 75 lbs and working in various weather conditions. We offer employee flight privileges and comprehensive health benefits.

Qualifications

• Must be at least 18 years old.
• Possess a valid state driver's license.
• Able to lift items weighing up to 75 lbs.

Responsibilities

• Guide aircraft on the taxiway.
• Load and unload passenger baggage.
• Drive ground equipment for baggage handling.
• Collaborate to ensure on-time departures.

Skills

Communication skills

Ability to work under deadlines

Customer service

Education

High school diploma or GED

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

PAY RATE: $14.08/HR

Responsibilities

How will you make an impact?

Responsibilities

• Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
• Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
• Collaborate with the internal team to ensure a safe and on-time departure.
• May clean the interior of the aircraft, clean and service aircraft lavatories.
• Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check‑in and ticketing experience.
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees.
• Inform passengers through all aspects of their experience with Amercian Airlines by communicating appropriate information about their trips and belongings.
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time.
• Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner.
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions.

Qualifications

Who are we looking for?

Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
• Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off.
• Flexible to work additional hours with short notice when operationally necessary.
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Must be willing and able to work outside in variable weather conditions.
• Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry.
• Able to communicate in a clear, polite, and friendly manner.
• Must be able to read, write, fluently speak, and understand the English language.
• Authorized to work in the United States without sponsorship.

Equal Opportunity Employer

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.