Airport Operations Duty Lead: Flight & Passenger Services

Qatar Airways; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Qatar Airways at John F. Kennedy International Airport (JFK) invites applications for an Airport Services Duty Supervisor to lead flight handling activities, including check-in, boarding, transfers, and customer service delivery, ensuring on-time departures and exceptional passenger care.

The role requires supervising airport teams, coordinating with GHA and internal stakeholders, and producing operational reports while maintaining safety and regulatory compliance.

Qualifications

• Strong knowledge of airport operations and customer service delivery.
• Ability to coordinate multiple stakeholders in a fast-paced operational environment.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and decision making under pressure.
• Proactive approach to managing operational challenges and service disruptions.
• Effective team leadership and resource allocation.
• Commitment to safety, compliance, and regulatory requirements.
• Ability to deliver a consistent and positive passenger experience while achieving performance targets.

Responsibilities

• Act as the station coordinator, liaising closely with Ground Handling Agents (GHA) and internal stakeholders to ensure operational requirements are met and on-time performance targets are achieved.
• Monitor flight handling activities and oversee passenger boarding and flight closure to support on-time departures.
• Supervise airport teams and provide guidance to ensure service delivery standards are consistently maintained.
• Coordinate ramp handling activities with GHA, catering, fueling, maintenance, cargo, and crew teams to facilitate efficient aircraft turnarounds.
• Maximize resource utilization through effective manpower planning and duty allocation throughout the shift.
• Review operational messages, aircraft allocations, passenger loads, and movement updates to ensure all stakeholders remain informed.
• Support the Airport Services Duty Officer in managing flight disruptions, delays, misconnections, and denied boarding situations while ensuring passengers receive the highest level of care and assistance.
• Ensure compliance with all safety, security, and regulatory requirements.
• Prepare operational reports and communicate key updates as required.
• Perform any additional operational duties and responsibilities assigned by the Airport Services Manager.

Skills

Airport operations

Stakeholder coordination

Communication skills

Decision making

Leadership

Safety compliance

Job description

Qatar Airways at John F. Kennedy International Airport (JFK) invites applications for an Airport Services Duty Supervisor to lead flight handling activities, including check-in, boarding, transfers, and customer service delivery, ensuring on-time departures and exceptional passenger care.

The role requires supervising airport teams, coordinating with GHA and internal stakeholders, and producing operational reports while maintaining safety and regulatory compliance.