Airport Operations Lead — Safety & Service

JetBlue; New York (NY); On-site; USD 66,000 - 80,000; Full time

Job summary

JetBlue is seeking a Supervisor of Airport Operations in New York to lead and develop relationships with Crewmembers, internal departments, and Customers. The role ensures high-quality customer service, safety, and efficient station operations above the wing, including check-in, baggage handling, boarding, and irregular operations.

The Airports Operations team coordinates with Management to execute operational strategy, supervise shift briefs, train staff, and maintain compliance with federal

Qualifications

• High School Diploma or GED required.
• Three years of customer service, sales, or airline experience.
• Proficient in written and verbal English.
• Ability to stand continuously for up to four hours.
• Willingness to travel and work variable hours including holidays and weekends.
• Proficient in Microsoft Office.

Responsibilities

• Accountable to senior leadership for monitoring and executing safety and security programs at the station.
• Provides exceptional service to internal and external Customers by leading delivery of hospitality and JetBlue Promises.
• Supports, coaches, and trains Airports Crewmembers and partners in development and growth.
• Briefs Crewmembers or Business Partners prior to each shift and reports shift information.
• Supports management in executing operational strategy and steps in for Manager when unavailable.
• Directs Crewmembers through operational issues coordinating with stakeholders and Business Partners.
• Maintains current Airport/Ground Operations qualifications as required.
• Ensures compliance with SAPQ and federal regulations and escalates issues as needed.
• Collaborates with JetBlue University for training that enhances customer interactions and safety.
• Evaluates daily Crewmember shift schedules for efficiency during regular and irregular operations.

Skills

Customer service

Leadership potential

Communication skills

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Handheld radios

Job description

JetBlue is seeking a Supervisor of Airport Operations in New York to lead and develop relationships with Crewmembers, internal departments, and Customers. The role ensures high-quality customer service, safety, and efficient station operations above the wing, including check-in, baggage handling, boarding, and irregular operations.

The Airports Operations team coordinates with Management to execute operational strategy, supervise shift briefs, train staff, and maintain compliance with federal