Airport Customer Experience Leader

American Airlines; Minneapolis (MN); Vor Ort; USD 51.000 - 87.000; Vollzeit

Benefits dieser Stelle

Travel perks

Health benefits

Wellness programs

401(k) plan

Additional benefits

Zusammenfassung

American Airlines is hiring a Customer Service Manager for the Airport Customer Experience team in Minneapolis. The role leads front-line staff to deliver a high-quality, safe, and reliable operation while elevating the customer experience at MSP.

The position requires a high school diploma or GED, with 2+ years of leadership experience and airport customer service familiarity. Competitive pay and comprehensive benefits accompany the role.

Qualifikationen

• High School diploma or GED equivalency.
• Airport customer service experience preferred.
• Minimum 2 years leading others.
• Knowledge of company policies and procedures and automation applications.

Aufgaben

• Drives operational excellence and leads frontline team.
• Coaches team in customer service and company culture.
• Ensures safe, compliant, on-time operation with regulators.
• Provides frontline support to deliver superior service.
• Establishes relationships with internal and external customers.
• Allocates resources to achieve high performance.
• Supports rotating shifts, weekends, and holidays as needed.
• Collaborates across departments to meet scorecard metrics.

Kenntnisse

Team leadership

Customer service

Communication

Decision making

Problem solving

Coaching

Interpersonal skills

Time management

Multitasking

Ausbildung

High School diploma or GED

Tools

Microsoft Office

Jobbeschreibung

American Airlines is hiring a Customer Service Manager for the Airport Customer Experience team in Minneapolis. The role leads front-line staff to deliver a high-quality, safe, and reliable operation while elevating the customer experience at MSP.

The position requires a high school diploma or GED, with 2+ years of leadership experience and airport customer service familiarity. Competitive pay and comprehensive benefits accompany the role.