Airport Customer Experience Manager

American Airlines; Chicago (IL); On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking a Customer Service Manager for Airport Customer Care at Chicago O'Hare (ORD). The role leads front-line teams to deliver safe, high-quality customer service in a fast-paced environment. You will coach staff, manage resources and ensure adherence to JCBA and company policies.

The position is based at ORD with comprehensive benefits and travel perks. Strong leadership, communication, and safety focus are essential to succeed in this role.

Qualifications

• High School diploma or GED equivalency.
• Preferred airport customer service experience.
• Two years of experience leading others.

Responsibilities

• Drives safe, high-performing operation while delivering exceptional customer experience.
• Coaches and mentors frontline team members in skill development and company culture.
• Establishes and promotes relationships and communicates across departments to achieve goals.
• Allocates resources to enable teams to deliver safe, reliable operation.

Skills

Microsoft Office

Leadership

Coaching

Customer service

Communication

Safety

Problem solving

Teamwork

Education

High School diploma or GED

Tools

Microsoft Office

Job description

American Airlines is seeking a Customer Service Manager for Airport Customer Care at Chicago O'Hare (ORD). The role leads front-line teams to deliver safe, high-quality customer service in a fast-paced environment. You will coach staff, manage resources and ensure adherence to JCBA and company policies.

The position is based at ORD with comprehensive benefits and travel perks. Strong leadership, communication, and safety focus are essential to succeed in this role.