Airport Operations Account Manager - Hands-On Leader

EDS Service Solutions, LLC; Lihue (HI); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

EDS Service Solutions, LLC is seeking a hands-on Account Manager to lead airport operations at Lihue Airport (LIH). The role emphasizes practical leadership, staff training, and daily workflow oversight to ensure service excellence.

You will manage scheduling, payroll, and workforce planning while maintaining strong client relationships and pursuing continuous improvement in operations. The position is on-site in Lihue, HI with weekend/holiday availability.

Qualifications

• Minimum of 2 years progressive leadership experience managing operations or teams.
• Proven experience in training staff and managing multiple roles.
• Strong background in client relationship management and problem‑solving.
• Experience with recruiting, hiring, retention, and performance management.
• Bilingual in English and Hawaiian and/or Tagalog is preferred.
• Must be 21+ with a valid driver’s license and authorized to work in the U.S.

Responsibilities

• Oversee daily airport operations, including cleaning, driving, and car movement activities.
• Maintain high productivity and performance standards for VSAs, drivers, and support staff.
• Provide hands‑on training and mentorship to supervisors, leads, and administrative personnel.
• Solve client issues and cover shifts to support operational continuity.
• Manage scheduling, shift coverage, and payroll for operational staff.
• Conduct workforce planning and forecasting to meet service demands.
• Attend client meetings to review performance and operational needs.
• Maintain operational and productivity reports for management review.

Skills

Leadership experience

Staff training

Client relationship management

Recruiting and retention

Bilingual English / Hawaiian or Tagalo

Driver’s license

Job description

EDS Service Solutions, LLC is seeking a hands-on Account Manager to lead airport operations at Lihue Airport (LIH). The role emphasizes practical leadership, staff training, and daily workflow oversight to ensure service excellence.

You will manage scheduling, payroll, and workforce planning while maintaining strong client relationships and pursuing continuous improvement in operations. The position is on-site in Lihue, HI with weekend/holiday availability.