ACCOUNT MANAGER

EDS Service Solutions, LLC; Lihue (HI); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

EDS Service Solutions, LLC is seeking a hands-on Account Manager to lead airport operations at Lihue Airport (LIH). The role emphasizes practical leadership, staff training, and daily workflow oversight to ensure service excellence.

You will manage scheduling, payroll, and workforce planning while maintaining strong client relationships and pursuing continuous improvement in operations. The position is on-site in Lihue, HI with weekend/holiday availability.

Qualifications

• Minimum of 2 years progressive leadership experience managing operations or teams.
• Proven experience in training staff and managing multiple roles.
• Strong background in client relationship management and problem‑solving.
• Experience with recruiting, hiring, retention, and performance management.
• Bilingual in English and Hawaiian and/or Tagalog is preferred.
• Must be 21+ with a valid driver’s license and authorized to work in the U.S.

Responsibilities

• Oversee daily airport operations, including cleaning, driving, and car movement activities.
• Maintain high productivity and performance standards for VSAs, drivers, and support staff.
• Provide hands‑on training and mentorship to supervisors, leads, and administrative personnel.
• Solve client issues and cover shifts to support operational continuity.
• Manage scheduling, shift coverage, and payroll for operational staff.
• Conduct workforce planning and forecasting to meet service demands.
• Attend client meetings to review performance and operational needs.
• Maintain operational and productivity reports for management review.

Skills

Leadership experience

Staff training

Client relationship management

Recruiting and retention

Bilingual English / Hawaiian or Tagalo

Driver’s license

Job description

EDS Service Solutions is built on long-term client relationships and a relentless commitment to service excellence. We specialize in end-to-end workforce and process optimization solutions, offering both outsourced and insourced services tailored to industry needs.

We are seeking a hands‑on Account Manager to join our management team at Lihue Airport (LIH). This is an operations‑driven role, ideal for a leader with practical experience in managing teams, training staff, and overseeing daily operational workflows.

Key Responsibilities

Operations (Approx. 80%)

• Oversee daily airport operations, including cleaning, driving, and car movement activities.
• Maintain high productivity and performance standards for VSAs, drivers, and support staff.
• Provide hands‑on training and mentorship to supervisors, leads, and administrative personnel.
• Solve client issues.
• Cover shifts as needed to support operational continuity.
• Monitor compliance with safety protocols and company standards.

Administrative (Approx. 20%)

• Manage scheduling, shift coverage, and payroll for operational staff.
• Conduct workforce planning and forecasting to meet service demands.
• Attend client meetings to review performance and operational needs.
• Maintain operational and productivity reports for management review.

Qualifications & Experience

• Minimum of 2 years progressive leadership experience managing operations or teams.
• Proven experience in training staff and managing multiple roles.
• Strong background in client relationship management and problem‑solving.
• Experience with recruiting, hiring, retention, and performance management.
• Preferred: Car rental or airport operations experience.
• Bilingual in English and Hawaiian / or Tagalog
• Must be 21+ with a valid driver’s license and authorized to work in the U.S.
• Open availability including weekends and holidays.

Compensation & Benefits

• Base Pay: $70,000 annually
• Opportunities for growth and professional development
• Dynamic, collaborative work environment

Location

Lihue, HI LIH Airport

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EDS Service Solutions is an Equal Opportunity Employer committed to providing equal employment opportunities without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, disability, or any other protected status.

Benefits

• Dental insurance
• Health insurance
• Vision insurance