Hands-On Airport Operations Account Manager - Hawaii

EDS Service Solutions, LLC; Kapaa (HI); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

EDS Service Solutions seeks a hands-on Account Manager to join our management team at Lihue Airport (LIH). This operations-driven role oversees daily airport operations, staffing, and client relations in a bustling environment.

You will lead teams, train staff, and coordinate scheduling, payroll, and workforce planning to meet service demands while ensuring safety and productivity across all shifts.

Qualifications

• Minimum of 2 years progressive leadership experience managing operations or teams.
• Experience in training staff and managing multiple roles.
• Strong background in client relationship management and problem-solving.
• Experience with recruiting, hiring, retention, and performance management.
• Preferred: Car rental or airport operations experience.
• Bilingual in English and Hawaiian / or Tagalog.
• Must be 21+ with a valid driver’s license and authorized to work in the U.S.
• Open availability including weekends and holidays.

Responsibilities

• Oversee daily airport operations, including cleaning, driving, and car movement activities.
• Maintain high productivity and performance standards for VSAs, drivers, and support staff.
• Provide hands-on training and mentorship to supervisors, leads, and administrative personnel.
• Solve client issues.
• Cover shifts as needed to support operational continuity.
• Monitor compliance with safety protocols and company standards.
• Manage scheduling, shift coverage, and payroll for operational staff.
• Conduct workforce planning and forecasting to meet service demands.
• Attend client meetings to review performance and operational needs.
• Maintain operational and productivity reports for management review.

Skills

Leadership

Staff training

Client relations

Recruiting

Multi-role management

Bilingual

Job description

EDS Service Solutions seeks a hands-on Account Manager to join our management team at Lihue Airport (LIH). This operations-driven role oversees daily airport operations, staffing, and client relations in a bustling environment.

You will lead teams, train staff, and coordinate scheduling, payroll, and workforce planning to meet service demands while ensuring safety and productivity across all shifts.