Airport Mobility & Passenger Support Specialist

Menzies Aviation; West Palm Beach (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Menzies Aviation in West Palm Beach is seeking a Passenger Assistant Agent to support travelers with mobility needs from check-in to boarding and baggage claim. You will provide wheelchair transport, friendly assistance, and clear communication to families and passengers throughout the airport.

Ideal candidates have a High school diploma or GED, are at least 18, and can work flexible hours, including nights and weekends. You must pass drug tests and a background check to join our team.

Qualifications

• High school diploma or GED.
• Must be 18 years of age or older.
• Ability to work in a fast-paced and physically demanding environment.
• Ability to remain patient, courteous, and professional at all times.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Reliable attendance and punctuality.
• Must have reliable telephone and transportation.
• Previous customer service, hospitality, healthcare, or airport experience.
• Airport terminals, gates, security checkpoints, and baggage claim areas.
• Fast-paced environment with frequent passenger interaction.
• Requires extensive walking throughout airport terminals.
• Must pass pre-employment and random drug tests.
• Must pass a pre-employment background check.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be in proper uniform or business attire as directed by company officials.
• Identification badges must always be visible.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport.
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and professional communication to passengers and families.
• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance.
• Handle wheelchairs and mobility equipment safely and properly.
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
• Respond promptly to wheelchair service requests and maintain efficient passenger flow.
• Assist with light baggage handling when necessary.
• Follow all airport safety procedures, airline policies, and TSA regulations.
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly.
• Maintain professionalism, patience, and sensitivity while assisting passengers.
• Perform other duties as requested.

Skills

Customer service

Communication

Interpersonal skills

Punctual and reliable

Physical endurance

Education

High school diploma or GED

Job description

Menzies Aviation in West Palm Beach is seeking a Passenger Assistant Agent to support travelers with mobility needs from check-in to boarding and baggage claim. You will provide wheelchair transport, friendly assistance, and clear communication to families and passengers throughout the airport.

Ideal candidates have a High school diploma or GED, are at least 18, and can work flexible hours, including nights and weekends. You must pass drug tests and a background check to join our team.