Airport Mobility & Passenger Support Agent

Menzies Aviation; Fort Myers (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Menzies Aviation is seeking a Passenger Assistant Agent to support mobility needs of passengers throughout the airport terminal, providing wheelchair transportation and customer service from check-in to boarding.

You will collaborate with gate agents and airport staff to ensure timely passenger assistance, safety, and a positive travel experience for all travelers.

Role requires strong communication, reliability, and the ability to work flexible hours in a busy airport environment.

Qualifications

• High school diploma or GED is required.
• Must be 18 years of age or older.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and physically demanding environment.
• Ability to remain patient, courteous, and professional at all times.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Reliable attendance and punctuality.
• Must have reliable telephone and transportation.
• Previous customer service, hospitality, healthcare, or airport experience.
• Airport terminals, gates, security checkpoints, and baggage claim areas.
• Fast-paced environment with frequent passenger interaction.
• Requires extensive walking throughout airport terminals.
• Exposure to crowded and high-traffic passenger areas.
• Ability to push passengers in wheelchairs for extended periods.
• Ability to stand and walk continuously throughout shifts.
• Ability to lift, push, and pull up to 50 pounds occasionally.
• Ability to assist passengers safely during boarding and deplaning operations.
• Must be able to take verbally direct in English.
• Must be able to read, write, understand and carry out instructions in English.
• Must pass pre-employment and random drug tests.
• Must pass a pre-employment background check.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be in proper uniform or business attire as directed by company officials.
• Identification badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Treat all information as confidential.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights
• Assist passengers with boarding and deplaning aircraft when required
• Provide excellent customer service and professional communication to passengers and families
• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance
• Handle wheelchairs and mobility equipment safely and properly
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance
• Respond promptly to wheelchair service requests and maintain efficient passenger flow
• Assist with light baggage handling when necessary
• Follow all airport safety procedures, airline policies, and TSA regulations
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly
• Maintain professionalism, patience, and sensitivity while assisting passengers
• Perform other duties as requested

Skills

Communication skills

Interpersonal skills

Patience & professionalism

Fast-paced work

Physical stamina

English fluency

Education

High school diploma or GED

Job description

Menzies Aviation is seeking a Passenger Assistant Agent to support mobility needs of passengers throughout the airport terminal, providing wheelchair transportation and customer service from check-in to boarding.

You will collaborate with gate agents and airport staff to ensure timely passenger assistance, safety, and a positive travel experience for all travelers.

Role requires strong communication, reliability, and the ability to work flexible hours in a busy airport environment.