Airport Maintenance Dispatcher – 24/7 Operations

Automatic Data Processing, Inc.; Atlanta (GA); Vor Ort; USD 30.000 - 39.000; Vollzeit

Zusammenfassung

The Facilities Group seeks a Call Catcher/Maintenance Dispatcher to support 24/7 airport facility operations, handling intake, triage, and dispatch of maintenance requests. You will manage CMMS workflows, document activities, and coordinate between the AATC center, field technicians, and leadership.

Ideal candidates have 3–5+ years in dispatch or facilities operations, strong CMMS knowledge (Hexagon preferred), and ability to obtain airport badge.

Qualifikationen

• 3–5+ years’ experience in dispatch, maintenance coordination, facilities operations support, or similar high-volume service environment.
• Strong working knowledge of CMMS systems (Hexagon strongly preferred).
• Experience supporting 24/7 operations in airports, hospitals, transportation, or mission-critical environments.
• Ability to read and understand basic trade terminology across HVAC, electrical, plumbing, and general maintenance.
• Proficiency in Microsoft Office (Excel, Outlook, Teams).
• Ability to obtain airport badging and pass background screening.

Aufgaben

• Receive and process maintenance calls from AATC Communications Center.
• Create, prioritize, and assign reactive maintenance work orders within the Hexagon enterprise asset management system.
• Dispatch appropriate trade personnel (HVAC, Plumbing, Electrical, Fire Suppression, Door Tech, Escort) based on urgency and system impact.
• Monitor real-time status of open work orders to ensure on-time completion.
• Track Preventive Maintenance schedule adherence and flag missed or at-risk assignments.
• Maintain accurate labor coding aligned with Staffing performance measurement requirements, SOW Zone 2 5
• Support daily reporting tied to Staffing (60%), Work Complete (25%), and Inspection (15%) performance categories.
• Coordinate utility shutdown notifications and communications when required.
• Support QC documentation and assist with preparation for weekly performance review meetings.
• Maintain organized documentation and electronic records in compliance with contract deliverables.
• Provide professional, calm, and clear communication in high-pressure operational situations.
• Meet preventive maintenance and work order SLA targets.
• Maintain plumbing system uptime and regulatory readiness.
• Ensure backflow documentation is accurate and audit ready.
• Reduce repeat failures through proper diagnosis and repair.
• Support a strong safety culture with zero preventable incidents.

Kenntnisse

CMMS (Hexagon)

Dispatch coordination

Facilities operations

Communication skills

Microsoft Office

Tools

Hexagon CMMS

Jobbeschreibung

The Facilities Group seeks a Call Catcher/Maintenance Dispatcher to support 24/7 airport facility operations, handling intake, triage, and dispatch of maintenance requests. You will manage CMMS workflows, document activities, and coordinate between the AATC center, field technicians, and leadership.

Ideal candidates have 3–5+ years in dispatch or facilities operations, strong CMMS knowledge (Hexagon preferred), and ability to obtain airport badge.