Airport Field Services Dispatcher Technician (Part-Time)

ESP Global Services; Anchorage (AK); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Parking at location

Tools

Job summary

ESP Global Services is seeking a Field Services Dispatcher Technician (Part-Time 0-20 hours) to maintain continuity of service for the airport passenger processing system and resolve technical issues, including complex ones requiring specialist knowledge. On-site role with potential for training and on-site support to Airport Technicians.

The position emphasizes responding to incidents, proactive maintenance, and coordination with the Global Service Desk, with opportunities for professional

Qualifications

• 1–2 years of experience supporting onsite/remotely Microsoft Desktop software.
• 1–2 years of experience using a ticketing system.
• 1–2 years of experience with network protocols, server hardware and configurations.
• Strong verbal and written communication skills.

Responsibilities

• Carry out regular routine and preventative maintenance on passenger processing equipment at the airport.
• Respond to customer incidents and service requests via the Global Service Desk and resolve user faults within SLAs.
• Troubleshoot and resolve airline host and connectivity issues.
• Maintain ongoing communication with colleagues and senior staff; provide timely updates to the Global Service Desk.

Skills

verbal communication

written communication

Tools

Microsoft Desktop

Ticketing System

Network Protocols

Server Hardware

Job description

ESP Global Services is seeking a Field Services Dispatcher Technician (Part-Time 0-20 hours) to maintain continuity of service for the airport passenger processing system and resolve technical issues, including complex ones requiring specialist knowledge. On-site role with potential for training and on-site support to Airport Technicians.

The position emphasizes responding to incidents, proactive maintenance, and coordination with the Global Service Desk, with opportunities for professional