Airport Field Services Dispatcher (PT, 20h/wk)

Esp-Global-Services-3; Aspen (CO); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Flexible hours

Job summary

ESP Global Services is seeking a Field Services Dispatcher Technician (PT Flexible 20 hours/week) to ensure continuity of service for airport passenger processing systems. You will resolve technical issues, including complex ones, and coordinate with the Global Service Desk to maintain SLA performance.

You will perform routine maintenance on airport equipment, respond to incidents, troubleshoot airline host issues, and provide on-site training to Airport Technicians while communicating updates

Qualifications

• 1-2 years of experience supporting onsite/remotely Microsoft Desktop software.
• 1-2 years of experience using ticketing system.
• 1-2 years of experience of network protocols, server hardware and configurations.
• Good verbal and written communication skills.

Responsibilities

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs
• Troubleshoot and resolve all airline host and connectivity issues
• Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
• Offer support and on-site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents.
• Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
• Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

Skills

Microsoft Desktop

Ticketing system

Network protocols

Job description

ESP Global Services is seeking a Field Services Dispatcher Technician (PT Flexible 20 hours/week) to ensure continuity of service for airport passenger processing systems. You will resolve technical issues, including complex ones, and coordinate with the Global Service Desk to maintain SLA performance.

You will perform routine maintenance on airport equipment, respond to incidents, troubleshoot airline host issues, and provide on-site training to Airport Technicians while communicating updates