Airport Lounge Hospitality Associate

Hyde-Park-Hospitality; Grand Rapids (MI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Disability Insurance

Vacation and PTO

401K plan with company matching

Employee Assistance Program (EAP)

Employee corporate discounts

Job summary

Hyde Park Hospitality is hiring an Airport Lounge Porter in Grand Rapids, MI. The role supports lounge operations, including stocking, cleaning, and inventory control to ensure a smooth guest experience at The Club lounge located in the Grand Rapids Gerald R. Ford International Airport.

Pay ranges from $18.00 to $19.00 per hour with a 11:00 AM-7:00 PM Monday-Friday schedule and a $200 sign-on bonus. Candidates must pass security screening and can expect benefits including health coverage and

Qualifications

• Hospitality-focused role emphasizing guest satisfaction and memorable experiences.
• Ability to maintain a cheerful, courteous demeanor at all times.
• Active listening to understand and respond to guest needs.
• Clear verbal communication with guests and team members.
• Ability to de-escalate situations professionally.
• Proactive problem solving to remove obstacles in service delivery.

Responsibilities

• Clean and organize storage areas using FIFO and ensure food safety compliance.
• Maintain cleanliness and organization of all storage areas.
• Restock beverage stations, pantry, and kitchen to par levels.
• Put away deliveries efficiently following FIFO.
• Maintain logs (receiving, temperature, etc.).
• Perform inventory counts.
• Label and date products.
• Assist with cleaning lounge areas.
• Assist with trash removal throughout the lounge.
• Other duties as assigned.

Skills

Hospitality focus

Guest experience

Active listening

Speaking

Conflict resolution

Problem solving

Job description

Hyde Park Hospitality is hiring an Airport Lounge Porter in Grand Rapids, MI. The role supports lounge operations, including stocking, cleaning, and inventory control to ensure a smooth guest experience at The Club lounge located in the Grand Rapids Gerald R. Ford International Airport.

Pay ranges from $18.00 to $19.00 per hour with a 11:00 AM-7:00 PM Monday-Friday schedule and a $200 sign-on bonus. Candidates must pass security screening and can expect benefits including health coverage and