Airport Lounge Porter

Hyde-Park-Hospitality; Grand Rapids (MI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Disability Insurance

Vacation and PTO

401K plan with company matching

Employee Assistance Program (EAP)

Employee corporate discounts

Job summary

Hyde Park Hospitality is hiring an Airport Lounge Porter in Grand Rapids, MI. The role supports lounge operations, including stocking, cleaning, and inventory control to ensure a smooth guest experience at The Club lounge located in the Grand Rapids Gerald R. Ford International Airport.

Pay ranges from $18.00 to $19.00 per hour with a 11:00 AM-7:00 PM Monday-Friday schedule and a $200 sign-on bonus. Candidates must pass security screening and can expect benefits including health coverage and

Qualifications

• Hospitality-focused role emphasizing guest satisfaction and memorable experiences.
• Ability to maintain a cheerful, courteous demeanor at all times.
• Active listening to understand and respond to guest needs.
• Clear verbal communication with guests and team members.
• Ability to de-escalate situations professionally.
• Proactive problem solving to remove obstacles in service delivery.

Responsibilities

• Clean and organize storage areas using FIFO and ensure food safety compliance.
• Maintain cleanliness and organization of all storage areas.
• Restock beverage stations, pantry, and kitchen to par levels.
• Put away deliveries efficiently following FIFO.
• Maintain logs (receiving, temperature, etc.).
• Perform inventory counts.
• Label and date products.
• Assist with cleaning lounge areas.
• Assist with trash removal throughout the lounge.
• Other duties as assigned.

Skills

Hospitality focus

Guest experience

Active listening

Speaking

Conflict resolution

Problem solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time AD Lounge GRR, Grand Rapids, MI, US

2 days ago Requisition ID: 2150

Salary Range: $18.00 To $19.00 Hourly

Join our team and receive a $200.00 sign-on bonus!

Airport Lounge Porter

Pay: $18.00-$19.00 per hour

Schedule: 11:00 AM-7:00 PM Monday-Friday

Hyde Park Hospitality is hiring a Porter for The Club lounge located in the Grand Rapids Gerald R. Ford International Airport!

Porter Job Summary:

The Porter performs a full range of duties and responsibilities in support of the lounge operations. Puts away deliveries in an organized and efficient manner. Cleans and organizes storage areas. Performs inventory count. Stocks and rotates food items in kitchen, pantry, and bar areas following FIFO method.

Porter Basic Skills:

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly, and warm spirited.
• Guest Experience- Maintains a friendly, cheerful, and courteous demeanor at all times ensuring the highest level of guest experience.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking – Talking to others to convey information effectively.
• Conflict Resolution – deescalate situations in a professional and courteous manner.
• Problem Solving – develop solutions to remove obstacles to problems that may arise.

Porter Primary Job Duties:

• Clean and organize storage areas utilizing FIFO (first in first out) method and ensure compliance with food safety and storing requirements.
• Maintain cleanliness and organization of all storage areas.
• Restock beverage stations, pantry, and kitchen with product to par levels utilizing a cart to move items from storage area(s) to appropriate lounge area(s).
• Put away deliveries in an efficient and organized manner following FIFO method.
• Maintain required log sheets (receiving log, temperature logs, etc.).
• Perform inventory count.
• Label and date products.
• Assist with cleaning of all lounge areas.
• Assist with the removal of trash throughout lounge, taking to designated disposal areas.
• Other duties as assigned.

Porter Minimum Acceptable Qualifications:

• Has knowledge of commonly used concepts, practices, and procedures within the scope of primary job duties.
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment.
• Be able to stand during entire scheduled shift.
• Ability to handle the stress of a face-paced work shift up to ten (10) hours.
• Requires the ability to lift and / or move up to 50 pounds.
• Requires the ability to walk, bend, twist, and stand to perform normal job functions.
• Report on work on a regular and timely basis.
• Must be able to pass and obtain security background check and clearance to work in airport environment.

Benefits:

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more at hph-us.com.