Airport Lounge Attendant

Hyde Park Hospitality, LLC; Grand Rapids (MI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Disability Insurance

Vacation PTO

401K Matching

EAP

Corporate Discounts

Job summary

Hyde Park Hospitality, LLC invites applications for an Airport Lounge Attendant at The Club lounge inside Grand Rapids Gerald R. Ford International Airport. You will deliver food and beverage to guests, assist with mobile orders, and ensure timely service with a warm, guest‑focused approach.

The successful candidate will have a hospitality mindset, strong communication, and stamina for long shifts. Pay is $18.00-$19.00 per hour, with a 5:30 AM to 12:30 PM shift, and benefits include health

Qualifications

• Friendly, enthusiastic, and outgoing demeanor
• Strong guest service orientation
• Ability to listen and respond to guest requests
• Ability to read and understand guest inquiries and policies
• Clear, professional communication with guests and staff
• Ability to de-escalate conflicts professionally
• Ability to think and respond to problems quickly

Responsibilities

• Ensure a positive guest experience and resolve complaints in line with policy
• Serve as liaison between Front of House and Back of House
• Communicate food orders to chefs, noting priorities and allergies
• Assist staff with setting tables and restocking utensils
• Deliver food and beverages in a timely, safe manner
• Check in with guests and refill beverages as needed
• Share guest feedback with restaurant staff
• Maintain knowledge of all food and beverage items
• Clear dirty dishes and maintain cleanliness of lounge
• Answer guests' questions about items and ingredients
• Ensure safe delivery of orders and assist with trash removal
• Perform other duties as assigned

Skills

Hospitality Focus

Guest Experience

Active Listening

Reading Comprehension

Speaking

Writing

Conflict Resolution

Problem Solving

Job description

Airport Lounge Attendant

Pay: $18.00-$19.00 per hour

Shift Timing:5:30 AM-12:30 PM

Lounge Attendant Job Summary

The Lounge Attendant provides best-in-class guest service to our guests and is responsible for engaging with guests for the servicing of all food and beverage items inside The Club lounge located in the Grand Rapids Gerald R. Ford International Airport. The Lounge Attendant delivers all food and beverage mobile orders directly to the guests' tables, ensuring timely service and food quality.

Lounge Attendant Basic Skills

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly, and warm spirited.
• Guest Experience- Maintains a friendly, cheerful, and courteous demeanor always, ensuring the highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Speaking – Talking to others to convey information effectively.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Conflict Resolution – deescalate situations in a professional and courteous manner.
• Problem Solving – develop solutions to remove obstacles to problems that may arise.

Lounge Attendant Primary Job Duties

• Ensures a positive guest experience for all guests and resolves guest complaints in a manner consistent with policy, and with guest satisfaction in mind.
• Act as the contact point between Front of the House and Back of the House staff.
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Serves food and beverage items using established rules and sequence of service in a timely and safe manner.
• Check in with guests and take additional orders or refill water, as needed.
• Inform restaurant staff about guest’s feedback or requests.
• Maintains knowledge of all food and beverage offerings.
• Remove dirty dishes and utensils.
• Answer guests’ questions about ingredients and menu items.
• Ensure timely and safe delivery of food and beverage items ordered/requested by guests.
• Assist with the removal of trash throughout lounge, taking to designated disposal areas.
• Other duties as assigned.

Lounge Attendant Minimum Acceptable Qualifications

• Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company.
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences.
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment.
• Understanding of hygiene and food safety rules.
• Physical ability and stamina to carry heavy trays and stand for long hours.
• Availability to work various shifts, including weekends.
• Multi-tasking abilities.
• Good oral communication skills.
• Ability to handle the stress of a face-paced work shift up to ten (10) hours.
• Requires the ability to lift and / or move up to 40 pounds.Requires the ability to walk, bend, twist, and stand to perform normal job functions.
• Report on work on a regular and timely basis.
• Able to work rotating shifts including weekends and holidays.
• Pass and maintain all necessary licenses and certifications including, but not limited to, alcohol server and local health department food handler certifications.
• Must be able to pass and obtain security background check and clearance to work in airport environment.

Benefits

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.