Airport Lounge Guest Experience Agent - Part-Time

lliance Ground International; Northern (KY); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) matching

Paid vacation

Medical/dental/vision for part-time

Uniforms provided

On-the-job training

Travel discounts

Job summary

Alliance Ground International (AGI) is seeking a Lounge Agent for the STL lounge to deliver friendly, name-based service to guests in a fast-paced aviation setting. This part-time role requires maintaining a neat lounge, replenishing items, and assisting guests with airport-related inquiries.

Ideal candidates have at least one year of face-to-face customer service in hospitality or similar settings, are 18+, and can obtain airport security clearance and work in the United States.

Qualifications

• Must have at least 1 year of face-to-face customer service experience in a hotel, restaurant, private club, lounge, or similar setting.

Responsibilities

• Provide friendly and professional service to guests, addressing them by name when possible.
• Offer amenities to guests as needed and respond to requests for information on Airport/Airline operations.
• Maintain a clean, professional appearance and ensure lounge is replenished and tidy at all times.
• Communicate with food attendants to ensure high standards of freshness and presentation.
• Ensure proper setup for morning, afternoon, and evening shifts.
• Observe safety, security, and health standards and report hazards as required.

Skills

Customer service

Leadership (preferred)

Team player

Effective communication

Education

High School Diploma or equivalent

Job description

Alliance Ground International (AGI) is seeking a Lounge Agent for the STL lounge to deliver friendly, name-based service to guests in a fast-paced aviation setting. This part-time role requires maintaining a neat lounge, replenishing items, and assisting guests with airport-related inquiries.

Ideal candidates have at least one year of face-to-face customer service in hospitality or similar settings, are 18+, and can obtain airport security clearance and work in the United States.